Position Description:

• Balance out at the end of day and perform necessary End of Day process for the center.
• Pull patient charts for the next day’s appointments by the end of the current day.
• File all charts by the end of the day.
• Open and distribute all incoming mail and packages in accordance with policies and
• Maintain a neat and orderly workspace and an adequate supply of charts, forms and tools to perform the job.
• Maintain strictest confidentially of all information related to medical records, communication between staff and the patient as well as any events surrounding the patients’ treatment.
• Perform all other duties as assigned.

Primary Responsibilities:

• Ensure overall total customer satisfaction.
• Greet patients in a courteous and professional manner.
• Answer all incoming calls in a courteous and professional manner.
• Respond to the patients’ needs or direct them to the appropriate person for assistance.
• Take detailed messages and confirm the appropriate people receive them.
• Obtain overall operational knowledge of the center in order to assist in the triage process.
• Have insurance knowledge, i.e., be aware that HMO patients need a referral for each visit and which insurances the center accepts.
• Ensure that patients’ needs are handled in a timely and efficient manner.
• Ensure that benefit verification and pre-certification is completed for each scheduled
• Schedule patients into the billing system immediately upon receipt of the information from the surgeon offices.
• Prepare new chart including a copy of the insurance card(s), demographic information
  sheet, any referrals and obtain any signatures on center required paper work.
• Established patients – verify demographic and insurance information at each visit.
• Have knowledge of CPT-4 and ICD-9 coding, as well as the changing Medicare and Medicaid regulations and guidelines.
• On the day of surgery, enter patient charges, payments and approved discounts into the billing system.
• Collect unmet deductibles, coinsurance, co-payments and outstanding past due patient balances on the day of surgery.
• Ensure that paperwork processing is confidential, efficient and timely.