Position Overview:
Drives revenue by providing clients exceptional services through relationship building, sharing style/product information, and presenting a clean, and a safe well-maintained store environment. Consistently achieves individual goals, which support store goals.
Primary Responsibilities/Accountabilities:
Embraces our values & sets an example through his/her behaviors
Responsible for compliance with all ANN INC. practices and procedures
Additional responsibilities as assigned by the Store Manager, Co-Manager, and Sales Leads
Revenue Generation:
Consistently meets or exceeds divisional, store, and individual financial and credit goals while contributing to the store’s overall goals
Client Experience:
Provides excellent client service by anticipating the client’s needs, exceeding expectations, and adhering to ANN INC. service experience standards
Acknowledges, interacts and builds relationships with clients, creates client loyalty and has the ability to multi-task while servicing internal and external clients
Addresses client concerns, coming to resolution when possible, and involving management where appropriate
Portrays a gracious, friendly, energetic and engaging manner and is at all times respectful and professional
Takes ownership, solicits and incorporates feedback for professional growth and development – Consistently receives positive, unsolicited client feedback
Communicates effectively with store management, store team, and external clients in person, through written correspondence and over the phone
Builds collaborative and productive relationships by sharing ideas, treats others fairly, with respect, and values differences
Embraces our values and behaviors and inspires team by leading by example through his/her words and actions – Supports an environment of learning and trust by acting as a positive role model
Is responsible for compliance with all Company policies, practices and procedures and all federal, state and local laws
Operations:
Completes opening/closing procedures and tasks as directly by Leadership Team with a client focus (e.g. replenishing merchandise; recovering the store and styling rooms; processing shipment including but not limited to: unpacking, hanging, steaming; cleaning including but not limited to: dusting, vacuuming, and removing trash; executing merchandising moves; marketing updates; and completing prices changes.)
Meets merchandise processing standards and maintains an organized and accessible work area
Adheres to Loss Prevention practices and is aware of and reports potential incidents, to ensure shortage control and to protect company assets
Maintains a safe work environment and reports any potential hazards to store management (e.g., ensuring that exits are unobstructed, ceiling clearance in stockroom is enforced, rugs are not frayed, spills are cleaned up immediately, etc.)
Participates and assists in the preparation for the stores’ inventory
Reports to work as scheduled; records time worked accurately by using ANN INC.’s Time and Attendance system; remains flexible to the needs of the business
Follows all ANN INC. operational guidelines, processes, and procedures
Reviews Bulletin Boards daily
Technical Expertise:
Demonstrates a desire and ability to be learner responsible and navigates the ANN INC. computer learning systems
Performs register transactions quickly and efficiently (e.g., sales, send sales, returns, exchanges, payments)
Is proficient in using Distributed Order Maintenance (DOM’s) and StyleFinder to locate product for clients and processes transactions accurately
Operates phone, answering calls with an appropriate greeting, transferring and placing calls on hold
Operates and understand the functions of the PDT
Product/Brand Management:
Understands and can clearly articulate the Company’s brand positioning, including: the uniqueness of all expressions of ANN INC., current marketing and promotional initiatives, markdowns, POS events, Bounce Back promotions, coupon events, lifestyle concepts to internal and external clients
Lives the ANN INC. Purpose, Values & Behaviors, Practices in all interactions
Participates in and attends Store Meetings
Proactively uses associate education tools to build product and styling knowledge with his/her peers
Embraces fashion, understands current market trends and is able to articulate them using ANN INC. interpretations in every client interaction. Represents the brand by adhering to ANN INC.’s dress code guidelines
Packages and wraps client purchases according to ANN INC. standards
Position Requirements:
Client Service: Ability to function as a role model, ensuring that the client remains the top priority. Takes initiative to build a loyal client base
Follow Directions: Ability to prioritize and meet deadlines as assigned with minimal supervision and within designated timeframes
Merchandising: Knowledge of visual standards and techniques, and ability to implement and maintain with ANN INC.’s guidelines
Communication: Communicates effectively with Clients, Members of Management, Business Partners, and Store Associates
Accuracy: Ability to handle cash and provide change without error
Schedule: Remains flexible in scheduling that meets the needs of the business
Physical: Ability to lift and carry up to 20 pounds occasionally. Maneuver effectively around sales floor and stock room
Educational Requirements and Experience:
Minimum Requirements: High School Diploma or GED
Minimum one year sales associate or relevant experience in the services industry with proven results