Concierge Job Description

REPORTS TO

Store Manager and has strong partnership with the Asset Protection Team

POSITION OVERVIEW

Embraces our diverse, inclusive culture through their behaviors, participating in all activities related to providing a welcoming, safe, and inclusive environment to all associates and customers. The Concierge will greet all customers, model selling behaviors, contribute to the efforts to prevent shrink and raise and maintain safety awareness.

RESPONSIBILITIES/ACCOUNTABILITIES

· Provides a presence at the store entrance that offers a welcoming, safe, and inclusive experience to all associates and customers.

· Prevents theft through customer service, teamwork, and communication with all employees.

· Offers exceptional customer service in the front of the store.

· Ensures that the Customer remains the top priority while balancing required tasks.

· Represents the Brand by adhering to Brand’s dress code guidelines. Branded shirts will be provided to be worn with associates own Khaki pants.

· Leverages tools and takes action to drive operational excellence through Standard Operating Procedures (SOPs).

· Completes daily assigned tasks to ensure store runs smoothly and meets all Brand standards and guidelines.

· Assists with New Hire onboarding and ongoing Associate training relating to Asset Protection.

· Collaborates with internal partners to accomplish assigned tasks.

· Reports to work as scheduled; records time worked accurately by using Brand’s Time and Attendance system; remains flexible to the needs of the business.

· Assists customers who have scannable QR code refunds at the front of the store.

· Assists customers with BOPIS Orders/Transactions.

· Places items on hold for customers and ensures hold policy is to company standard.

· Assists with line management on high volume sales days.

· Assists customers with ordering items online with company technology, i.e., iPad.

· Answers the store phone and assist customers over the phone.

· Assists the store team by completing coat and bag checks.

· Additional responsibilities as assigned by Store, District, Asset Protection Team, or Regional Leaders.

POSITION REQUIREMENTS

• Ability to organize and prioritize assignments, meeting deadlines with minimal supervision.

• Communicates effectively with Customers, Managers, Store Associates, Peers, and Corporate partners.

• Contributes to team commitment and a positive, inclusive environment.

· Takes initiative and make decisions in a timely/urgent manner.

· Abides by all company policies as well as any other standards communicated by management.

· Must be technology proficient and able to operate the Point of Sale (POS) System.

· Ability to work a flexible schedule to meet the needs of the business, including evening, weekend, and holiday shifts.

· Ability to maneuver around salesfloor, stockroom, office, lift up to 30 lbs., and retrieve and stock merchandise with or

without a reasonable accommodation.

Job Type: Part-time

Benefits:

• Employee discount
• Flexible schedule

Shift:

• Day shift

Weekly day range:

• Monday to Friday
• Weekends as needed

Work Location: In person