The ideal candidate will have spent their most recent 3 years working in a Application Developer role on a variety of platforms where you were responsible for;
- Troubleshooting and resolving user application issues – such as; platform operability, data integrations, ETL, environment management, license configuration/assignment, security, single sign on, global dashboards, custom report configuration, data modelling, field creation, page layouts, validation rules, workflows, system batch processes, API’s, user management, notifications and email templates
- Communicating with business partners, process owners and subject matter experts to identify root causes of application issues
- Informing support requestors of the status and expected resolution time of open issues
- Escalating issues to appropriate IT teams and monitoring progress
- Interacting with Vendor’s (ISV) and assisting with diagnosis of non-customer owned platforms
- Assisting user SME’s with identifying work arounds
- Application maintenance and configuration
- Assisting with the “Top 10” trends of issues and outline improvement opportunities per quarter
- Participated in triage and analysis of incoming user issues
- Prioritized issues based on business impact, risk, architectural significance, and other factors
- Conducted team reviews of common issues and recommended resolution paths to include; technical bug-fixes, training reinforcement, IT escalations and documentation
- Ensure the teams work efforts align with business goals
- Manage customer/user expectations
- Applied best practices to support triage and user communication
- Collaborate with Product Owner(s) and Project Manager to complete Iteration and release planning, ensuring appropriate technical representation
- Supporting business process questions from end users
- Support and configuration activities
- Documenting application features
Qualifications
Bachelor's degree in CS, MIS, technical area or the equivalent combination of education and experience Preferred
- 3 years’ Salesforce experience in medium to large corporate environment Preferred
- 3 years’ experience in administration and configuration of multiple cloud/server products Preferred
- Ability to exercise good judgment, decision making and creativity
- Ability to readily grasp complex architectural environments
- Ability to work from general direction in the development of detailed solutions.
- Must enjoy assisting others in supporting project needs
- Demonstrated analytical capabilities including complex technical problem solving, effective communication and organizational skills
- Experience in all phases of software development life cycle methodologies and processes.
- Demonstrated work performance in a high-performance self-directed team environment
- Ability to follow and adhere to standards and methodologies
- Experience in any of the following areas is a plus: Salesforce Service Cloud and Sales Cloud Implementations
- Performing business analysis for IT projects and/ or Agile experience
- Background with salesforce.com reporting tools
