LockerMD (a Luxer One Value-Added Reseller) is seeking an Area Support Manager in the greater Dallas area (candidate must live in market). This role reports to the Operations Manager and will work closely with both the local and corporate sales teams.

You will be responsible for service/break fix calls, proactive wellness checks, project management, installations and training of on-site staff. You will also partner with the Area Sales Manager by visiting properties to determine optimal package solutions for that location.

The Day to Day Responsibilities:

• Provide world class customer service and effectively communicate with all involved parties
• Perform timely maintenance, repair, and troubleshooting on Luxer One systems with a goal of 99.9% uptime
• Perform system upgrades in your market, and ensure that the systems you support are up to date and in excellent working condition
• Respond to Luxer One service requests using the FSM (Field Service Management) tool
• Develop and manage a Wellness Check schedule for all properties
• Complete installation of systems and train on-site staff
• Collaborate with internal teams to address escalated customer service inquiries for your assigned market
• Build relationships with your clients to drive the adoption of new features and services offered in your market
• Provide customer feedback to Sales and the Product Development teams to ensure we provide customers with a product that meets their needs
• Work with our Product Development team to test out new solutions in the field
• Manage inventories of supplies needed for service and installations
• Evaluate properties for suitable locations, sizing and solutions
• Assess properties for expansions and gain referrals for other properties

To be successful you will need:

• A passion for customer service
• A minimum of 2 years of experience performing field work involving maintenance, support and repair of hardware and electronic components
• A mechanical aptitude with a hands-on approach to service
• To be self motivated with the ability to manage your time effectively and efficiently
• The ability to work remotely and in a wide variety of environments including construction sites, public buildings and apartment complexes
• Exceptional analysis, troubleshooting and problem solving skills
• Excellent written and verbal communications skills, including a professional phone presence and effective email communication
• To effectively train others to use a product or service successfully
• To have solid computer skills (previous experience with Zoho or a similar CRM is preferred)
• Proficiency with Mac or Apple products
• To stand behind our core values: Take Pride and Ownership, Respond Rapidly, Be Customer Obsessed, Solutions Driven and Do the Right Thing

The Perks:

• This is a salary position based on 40 hours per week
• The compensation range for this position is $50,000 - $60,000 base with the potential to earn additional commission on the generation of new business opportunities
• Expense allowance for parts & tools
• LockerMD is proud to offer a flexible time off policy contingent on all aspects of your role being satisfied ahead of any time off, and a plan to manage those duties while away
• Company vehicle for work-related travel

*LockerMD does not currently offer health benefits or a 401(k)

Job Type: Full-time

Pay: $50,000.00 - $60,000.00 per year

Benefits:

• Paid time off

Experience level:

• 2 years

Shift:

• Day shift

Weekly day range:

• Monday to Friday

Experience:

• Field service: 2 years (Required)

Work Location: In person