OMBUDSMAN POSITION

Part time

Local Office on Aging, Inc. (LOA) currently seeks a dependable person to provide advocacy and complaint resolution for individuals in nursing homes and assisted living facilities. $20.00 per hour. Part time position will be 20-25 hours per week (Monday-Friday) The job is located at the LOA Central Office. Tasks include investigating complaints in Long Term Care Facilities and mediating resolutions as well as non-complaint visits to facilities. A Bachelor’s Degree is required with experience in working with Nursing Homes and Assisted Living Facilities preferred. Older workers are encouraged to apply. For an application or further information contact the LOA Central office at 540-345-0451 or online at www.loaa.org. Completed applications must be received on Friday, May 10, 2024 by 3:30 p.m., 4932 Frontage Road, NW, Roanoke, VA 24019.

EOE/AA/H

LOA POSITION DESCRIPTION

LONG TERM CARE OMBUDSMAN/PART TIME

LEVEL 8

General Definition

Under the immediate supervision of the Director of Elder Rights & IT is responsible for counseling and complaint resolution activities including outreach, providing information, referral and technical assistance to residents in LTC Facilities and ALFs.

Typical Tasks

Receives, resolves and documents complaints about institutional and community-based services for the elderly, including nursing homes, assisted living facilities and in-home services;

Responds to requests for presentations or information and assistance regarding the Long Term Care Ombudsman Program, long-term care and aging services;

Collects and analyzes data, prepares information materials, and recommends improvements in services to consumer;

Promotes resident, family and community involvement in nursing/assisted living care;

Compiles monthly, quarterly and annual statistics as required;

Promotes the mobilization and maximizing the use of existing community based long-term care resources;

Assists with in-service staff training and conduct of student training;

Conducts regular non-complaint visits to long term care facilities

Performs other related duties as required.

Knowledge, Skills and Abilities

Comprehensive knowledge of federal, state and local human service programs, specific knowledge about institutional and community based services for the elderly; general knowledge of issues of importance to the elderly; excellent listening and counseling skills; ability to mediate, negotiate and empathize; ability to understand and be sensitive to the needs and problems of aging; ability to work with elderly clients in institutions and the community; ability to communicate effectively both orally and in writing; ability to establish and maintain effective working relationships with co-workers, community agencies and organizations and the general public.

LOA Position Description

Long Term Care Ombudsman

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Education and Experience

Bachelor's degree in social work/human services with a minimum of 3 years experience in social work or group work/case work. Nine months college education and/or training in the field of gerontology directly related to the abilities described above may be substituted for one year of the required experience. Acquire and complete training and internship to achieve ombudsman certification.

Special Requirements

Possession of a valid Virginia driver's license and automobile for required travel in the Fifth Planning District.

Adopted: 1/2023