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Locafy is a global SaaS technology company providing powerful, low-cost, fully automated online search marketing products that deliver high ranking digital properties to our clients. We deal directly with small businesses, large enterprises, resellers, partners and marketplaces. Using our patented technology, in a short period of time, our business clients benefit from increased online visibility that directly impacts their search traffic, sales leads and customer interactions. Cutting edge technology, impressive results and a company poised for enormous growth.
As a Customer Success Specialist, you are responsible for supporting Locafy’s Customers, Partners and resellers achieve their goals through the various platforms, brands and managed services that are offered across the Locafy brand portfolio. A Customer Success Specialist will communicate through video conferencing, phone, email and live chat to assist with product training and onboarding, sales plans and strategies, product feature updates and releases, general inquiries, troubleshooting and more. You will be a part of a rapidly growing team of fellow customer service specialists to help set our customers up for success.
As our head office is in Perth, Australia, this role is to primarily serve customers from both the APAC and North America Regions.
Are you the next Locafy Customer Service All Star? Are you passionate about:
Showing Initiative - loves solving problems end to end, ensures communication loops are closed and the customer always understands what to do next.
Always Learning- believes if we are no longer learning we are no longer living, always wanting to understand through doing, growing and learning together in a team environment.
Creating Delightful Experiences- through empathetic listening and understanding our customers needs so we can help them have a great service experience, every day.
Responsibilities
Skills and Qualifications
Job Types: Full-time, Permanent
Schedule:
Ability to commute/relocate:
Experience:
Work Remotely:
Full Time
08/24/2022
10/31/2022
If you are interested in becoming a Customer Success Specialist, you need to understand the job requirements and the detailed related responsibilities. Of course, a good educational background and an applicable major will also help in job hunting. Below are some tips on how to become a Customer Success Specialist for your reference.
Step 1: Understand the job description and responsibilities of an Accountant.
Quotes from people on Customer Success Specialist job description and responsibilities
Educate champions and their teams on the value of our product, and help uncover use cases before they become emergencies.
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Build relationships with executive decision-makers.
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Generate trust and credibility at multiple levels in existing accounts after purchase and through the sales cycle.
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Guide new customers through a systematic onboarding process to facilitate making decisions around their needs and goals.
03/10/2022: Las Vegas, NV
Contribute to initiatives outside of customer conversations that better the customer experience, both low-touch and high-touch.
01/24/2022: Bloomington, IN
Step 2: Knowing the best tips for becoming an Accountant can help you explore the needs of the position and prepare for the job-related knowledge well ahead of time.
Career tips from people on Customer Success Specialist jobs
Develop a customer success strategy.
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Build customer loyalty through feedback.
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Enterprise account management experience.
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Experience working with SaaS products.
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Experience managing accounts for a product that solves complex problems across many business units.
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Step 3: View the best colleges and universities for Customer Success Specialist.