REQ#: RQ169928 Requisition Type: Regular Your Impact Own your opportunity to serve as a critical component of our nation's safety and security. Make an impact by using your expertise to protect our country from threats. Job Description Join GDIT as an ITSM Incident Management Analyst, where you'll leverage ITIL practices and ServiceNow to ensure efficient resolution of IT incidents. Your role will expand to include monitoring duties, enhancing our ability to preemptively address issues before they impact our extensive enterprise customer base. Responsibilities: * Triage, prioritize, and manage incident and change tickets, ensuring quality and timely resolution.
* Monitor IT systems, networks, servers, and applications to identify and resolve issues proactively.
* Work closely with Incident Managers and cross-functional teams to address and resolve incidents, ensuring effective communication.
* Develop and refine Incident Management and monitoring procedures, driving continuous improvement.
* Document incidents and solutions clearly; escalate critical incidents as needed.
* Analyze trends in alerts and performance to prevent future incidents. Qualifications & Skills: * Proficient in ITIL frameworks and ServiceNow or equivalent ITSM application.
* 3 years in systems administration, preferably in government or intelligence sectors.
* Strong analytical, problem-solving, and communication skills.
* Willingness to work flexible shifts to cover 24/7 operations. Certification: * CompTIA Security required. Education: * BA/BS in Information Technology, Computer Science, or a related field (or equivalent experience). Benefits: * Competitive salary and benefits package.
* Opportunity to work with cutting-edge technologies and gain experience in a dynamic IT environment.
* Continuous learning and professional development opportunities.
* Collaborative and inclusive work culture.
* Contribution to critical business operations and the chance to make a significant impact. GDIT IS YOUR PLACE: * 401K with company match
* Comprehensive health and wellness packages
* Internal mobility team dedicated to helping you own your career
* Professional growth opportunities including paid education and certifications
* Cutting-edge technology you can learn from
* Rest and recharge with paid vacation and holidays If you are committed to improving IT incident management and possess the necessary qualifications, apply now to become a part of our mission-driven GDIT team, ensuring effective incident management and superior service delivery. Work Requirements .cls-1{fill:none;stroke:#5b6670;stroke-miterlimit:10;stroke-width:2px} Years of Experience 3 years of related experience * may vary based on technical training, certification(s), or degree .cls-2{fill:none;stroke:#5b6670;stroke-miterlimit:10;stroke-width:2px} Certification Travel Required None .cls-3{fill:none;stroke:#5d666f;stroke-miterlimit:10} Citizenship U.S. Citizenship Required Salary and Benefit Information The likely salary range for this position is $93,500 - $126,500. This is not, however, a guarantee of compensation or salary. Rather, salary will be set based on experience, geographic location and possibly contractual requirements and could fall outside of this range. View information about benefits and our total rewards program. About Our Work We are GDIT. A global technology and professional services company that delivers consulting, technology and mission services to every major agency across the U.S. government, defense and intelligence community. Our 30,000 experts extract the power of technology to create immediate value and deliver solutions at the edge of innovation. We operate across 30 countries worldwide, offering leading capabilities in digital modernization, AI/ML, Cloud, Cyber and application development. Together with our clients, we strive to create a safer, smarter world by harnessing the power of deep expertise and advanced technology. GDIT is an Equal Opportunity/Affirmative Action employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or veteran status, or any other protected class.