Living Waters Wellness is 2 alternative wellness facilities (one in PSL, one in FP) - This position's training will be done in our Fort Pierce Office, and the position will likely be in our PSL office, once training is complete (however that will be to management's discretion, and the position could be split between both offices).

Living Waters Wellness offers chiropractic care, physical therapy, non-surgical spinal decompression, Class IV laser, and other non-drug/non-surgical modalities treating pain, injury/trauma and wellness patients. Our mission is quite simple: to give, to love, to serve. We live and practice what we preach. We love taking care of our patients and offering them an alternative to the medical hamster wheel of drugs, injections and surgery. We give back to our community and charities. We serve the people who live in our community through what we do with chiropractic, massage therapy, nutrition and wellness. We believe whole-heartedly in what we do, and we practice what we preach. Our vision is to establish the BEST pain and wellness clinic on the Treasure Coast, where pain or injury may bring a patient in, but teaching about wellness retains them for a lifetime of health. We live by the values set out in a Christ-honoring life, following the main commandment in the New Testament: to truly LOVE others.

Our founder, Dr. Brett Schoch, has practiced chiropractic for nearly 20 years, mostly working for several other busy offices in the Treasure Coast area. When he finally decided to open his own office, he refused to open "just another chiropractic and massage therapy office" in the area - he set out with one intention: to open the BEST pain and wellness office on the Treasure Coast! We believe honoring Christ through what we do, serving others, and truly loving others is what makes us unique. We also are unique in that once a diagnosis is established, we offer and recommend a comprehensive package of care to fully treat the root cause of the symptoms a patient presents with, thus not just treating the symptom. This comprehensive care will typically include chiropractic, massage, nutrition and some of the other cutting-edge therapies we offer in the clinic, as well as at-home therapies, supports and protocols.

We are looking for an energetic Front Desk Rockstar who understands what the primary role of a front desk person is, who shares the same values, and can see our vision and purpose, and join forces with us in our path to expand! Hours will be set according to our clinic times. Base salary plus productivity bonus offered (once satisfactory completion of a 90-day probationary period). The valuable final product (what you PRODUCE) of the FDR is Patient Visits and OTC collections. These visits are both new patients in to the office, and existing patients completing their treatment plans. You will be expected to OWN the schedule! It's your responsibility! You MUST have good phone etiquette, and a pleasant personality!

Being an effective communicator, solution oriented, and highly empathetic are musts for this position! Being willing to be trained, and coachable are musts for this position!

Qualified candidates should have:

• An excellent work ethic, timeliness and punctuality
• An overall dedication to a healthy lifestyle
• An understanding and belief in the healing benefits of chiropractic and all therapies offered in our clinic, and the ability to communicate that to patients.
• The ability to multi-task and accomplish multiple targets: tracking stats is a vital part of this position (PV and OTC collections are FD stats).
• A desire to grow and learn professionally
• A desire to learn new skills
• A “team-centered” mindset, helping out and filling in where needed
• The ability to attend training workshops scheduled occasionally in Clearwater, FL
• The ability to pass a criminal background check

The primary Front Desk and Reception actions of this post are:

• Answering the phone following LWW phone scripting (training provided)
• Routing Officer: taking patient from the new patient incoming call to scheduling, showing up for appt & checking in for Day 1, then scheduling, showing up for their appointment & checking in for Day 2 -
• Existing patient check-in & routing to therapies -
• Setting up new patient for referral with Imaging Facility (and being sure to follow up with the patient that they obtained the imaging BEFORE their second visit)
• Patient education (Day 1 & Day 2 Pamphlets)
• Liaises with billing and case manager to capture all necessary insurance benefits, and insurance verification (training will be provided).
• Responding to patient emails and texts (training will be provided)
• Packaging and sending New Patient welcome letters/packets and Welcome Bags
• Knowledge of Review Wave as an invaluable tool for patient communication, both texting and emails – (online and in-person training will be provided)
• Knowledge of ChiroTouch and all various aspects of, including CT InTouch and CT InTake (online and in-person training will be provided)

The secondary/backup Front desk and CA duties of this post are:

• Checking patients out
• Medical records scanning and routing
• Liaising with Case manager/office manager and Dr on patient compliance
• Assisting in setting up and taking off various physiotherapy modalities (training will be provided).

The tertiary Marketer duties of this post are:

• Converting new leads (calls/walk-ins/chat-ins from website/texts/emails) into Qualified New Patient (Qualified New Patient will be defined) Consults/Exams
• In-office marketing and promotions (monthly referral games, monthly office decorations, etc) We TRY to have fun!
• Obtaining patient testimonials (written, video, etc) and taking Polaroid picture for Success Board

Benefits:

• Highly rewarding, comfortable and encouraging environment
• Fantastic patients and staff to work with
• Chiropractic healthcare provided, including immediate family members (parents/children)
• Discounted Massage therapy care provided
• Discounts on supplements and supplies
• Productivity bonuses made available
• Professional training provided
• Travel costs for professional training provided

Job Types: Full-time, Part-time

Pay: $15.00 - $18.00 per hour

Expected hours: 35 – 40 per week

Benefits:

• Employee assistance program
• Employee discount
• Flexible schedule
• Professional development assistance
• Referral program

Schedule:

• Monday to Friday
• Weekends as needed

Experience:

• Customer service: 1 year (Preferred)
• Computer skills: 1 year (Preferred)
• Chiropractic office: 1 year (Preferred)

Work Location: In person