Job Summary

This full-time position is responsible for providing superior customer service and support to Livestock Marketing Insurance Agency insureds by maintaining property & casualty accounts. This position works closely with the Region Executive Officer to manage and service accounts.

Candidates must possess strong interpersonal, organizational, and analytical skills. The successful applicant must be able to meet deadlines in a fast-paced environment with strong computer data entry skills. Experience in insurance, agriculture, AMS360 agency management system, and Microsoft Office is preferred.

Essential Functions and Duties:

• Maintain and service all aspects of insurance accounts.
• Report and monitor claims.
• Process and manage new and renewal accounts.
• Respond to customer inquiries promptly and professionally through phone, email, and chat.
• Provide accurate and helpful information regarding insurance policies, coverage, and claims.
• Assist customers in updating their policy information, including address changes and policy amendments.
• Process customer invoices and ensure accurate billing as well as collection.
• Collaborate with other team members to resolve complex customer issues and provide timely resolutions.
• Maintain a high level of product knowledge to effectively address customer questions and concerns.

Competencies

• Acquires/maintains appropriate insurance continuing education for licenses and designations.
• Ability to work in a fast-paced environment.
• Strong interpersonal skills over the phone and in person.
• Good organizational skills with the ability to manage priorities and meet deadlines.
• Strong analytical skills with attention to small details.
• Self-starter

Benefits

• Fully covered medical and dental insurance. 
• 401k with generous match.
• Annual discretionary bonus and profit sharing. 
• Great work/life balance and so much more!

Supervisory Responsibility

There is no supervisory responsibility for this position.

Physical Demands

The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. This is a largely sedentary role and the employee in this position must be able to remain in a stationary position 90% of the time. The employee must occasionally move about inside the office to access office equipment and other employees. Employee constantly operates a computer and other office equipment such as phones, copiers, printers, and scanners.

Work Environment:

Daily in-person office environment with some flexibility to work remote. 

Travel

No routine travel is expected for this position; however, employee may, at some time, travel to an out-of-town meeting or conference.

Required Education and Experience

• Experience with Microsoft Office, especially Outlook, Word, and Excel

Preferred Education and Experience

• Property & Casualty insurance license
• Experience in agriculture
• Experience with AMS360 agency management system
• Bachelor’s Degree

About LMA

At Livestock Marketing Association, we're committed to the support and protection of the local livestock auction markets. Auctions are a vital part of the livestock industry, serving producers and assuring a fair, competitive price through the auction method of selling. 
LMA is THE voice for the auction markets on legislative and regulatory issues and in providing member services to maintain successful, viable marketing businesses and better service to all of the livestock producers who sell at auction

LMA is an Equal Opportunity Employer.