The Agent Readiness Team is tasked with delivering a best-in-class experience to newly contracted and existing agents as they certify for client programs. As a Learning Facilitation Specialist, you will be responsible for delivering a successful virtual training and onboarding experience to independent contractors. This is a seasonal, part-time contract opportunity. Hours per week will vary dependent upon class schedules and could range from 10 to 35 hours per week.

The Purpose of Your Role

As the agent-facing component of this interdependent virtual training team, you will deliver agent certification processes to a large virtual contractor population by facilitating virtual classroom learning sessions, assisting agents with client systems, and communicating agent trends with the certification team to drive positive results. A successful Specialist will create an environment where agents learn new skills and knowledge, collaborate with each other on best practices, and feel comfortable asking questions. This position plays a pivotal role in improving the lives of Liveops agents.

The Qualifications We’re Looking For

• 3-5 years’ experience delivering curriculum, virtual preferred

• Bachelor’s Degree preferred

• Experience in high-volume training of adult learners through blended learning

• Proven ability to remain composed and positive in high-stress situations while on camera

• Ability to effectively facilitate prepared instructional materials with limited prior subject knowledge

• Thorough knowledge of virtual classrooms such as GoToMeeting, Zoom, Microsoft Teams, etc.

• Capacity to multi-task and handle impromptu changes in direction

• General knowledge of Microsoft Office suite

The Competencies You Bring

Adaptability * Attention to Detail * Communications * Computer Literacy * Presentation Skills

The Value You Deliver

• Host virtual classroom sessions for audiences of up to 500 adult learners

• Learn various systems and troubleshoot with agents

• Provide support to certifying agents via various communication channels

• Accurately document agent progress using Liveops reporting tools

• Actively participate in a large virtual team

• Fulfill additional responsibilities as required within the scope of the position

Essential Job Functions

Essential functions are the fundamental, crucial job duties that an employee must be able to perform, with or without reasonable accommodation.

• Ability to sit or stand at a desk for extended periods of time while working on a computer.

• Available for virtual meetings in a non-distracted environment.

• Ability to work independently and meet deadlines.

• Ability to work a flexible work schedule that includes days, nights, overnights, weekends, and holidays

• Ability to lead and/or participate in a virtual session in a distraction-free environment

• Ability to facilitate on camera for multiple hours daily

• Flexibility to be available for day, evening, and/or weekend responsibilities

• Ability to follow Agent Readiness Team guidelines, including manage calendars, and adhere to time-off protocols to ensure seamless team operation