The Purpose of Your Role

You will work with management as an administrative member of an interdependent virtual training team to synchronize cross-functional calendars with Agent Readiness Team (ART) planning documents, compile and distribute ART reports across the organization, maintain agent records for relevant program certifications, interact virtually with agents in support of program certifications, and support the ART corporate contractor program. This position plays a pivotal role in improving the lives of Liveops agents.

The Qualifications We’re Looking For

• 1-2 years’ experience in an administrative-type role

• High school graduate, GED or equivalent

• Above average skills when working with Microsoft Office suite

• High level of attention to detail

• Ability to multi-task and quickly handle impromptu changes in direction

• Maintain positive cross-functional relationships

• General knowledge of virtual meeting platforms

The Competencies You Bring

Attention to Detail * Communications * Computer Literacy * Quality Orientation & Stress Tolerance

The Value You Deliver

• Provide support to ensure certification process runs smoothly

• Ensure Agent Readiness Team (ART) leadership has the data and tools available to make strategic decisions

• Synchronization of cross-functional calendars with ART planning documents

• Compilation and distribution of ART reports across the organization

• Maintenance of agent records for relevant program certifications

• Interact virtually with agents in support of program certifications

• Support the ART corporate contractor program

• Actively participate in a large virtual team

• Fulfill additional responsibilities as required within the scope of the position

Essential Job Functions

Essential functions are the fundamental, crucial job duties that an employee must be able to perform, with or without reasonable accommodation.

• Ability to sit or stand at a desk for extended periods of time while working on a computer.
• Ability to lead and/or participate in a virtual session in a distraction-free environment

• Ability to work independently and meet deadlines.

• Ability to work a flexible work schedule that includes days, nights, overnights, weekends, and holidays.

• Ability to follow Agent Readiness Team guidelines, including manage calendars, and adhere to time-off protocols to ensure seamless team operation