Description

ABOUT LIVE URGENT CARE:

Live Urgent Care is a modern medical facility committed to providing high-quality healthcare services to our community. We pride ourselves on our state of the art technology and a team of dedicated and highly certified professionals who strive to provide exceptional patient care.

Typical shifts are 8-12 hours per shift during the week and 8 hours per shift on the weekend.

Live Urgent Care offers monetary incentives for our esteemed staff including but not limited to: perfect attendance, ability to travel to three or more Live Urgent Care sites and recognition of employee of the month.

PRIMARY JOB DUTIES:

• Greet patients in a professional and friendly manner, ensuring a positive first impression
• Check-in patients, verify and update personal and insurance information
• Collecting co-pays and providing receipt of money
• Answer phone calls in a timely manner
• Assist in verifying coverage and obtaining necessary authorizations
• Maintain confidentiality and adhere to HIPAA regulations when handling sensitive patient information
• Maintaining the cleanliness of the waiting room and reporting any damage when necessary
• Clean, wipe down and sweep areas of the urgent care to maintain a safe environment for both patient and staff members
• Collaborate with the providers and other staff members to ensure smooth patient flow and timely communication.
• Collaborate with the Billing Manager and Chief Development officer for any billing or registration issues
• Providing basic office support such as answering phones, faxing, copying, updating the daily inventory list and ordering supplies when needed
• Be a supportive team player for all urgent care center co-workers

BENEFITS:

• All Full Time employees are eligible for Medical, Dental and Vision benefits after 90 days of employment which is a shared cost between employer and employee.
• Life Insurance, Short Term Disability (STD) and Long-Term Disability (LTD) which is employer paid
• Retirement plan (401k) with company match up to 3%, 1st of the month after 90 days.
• All full time employees are eligible up to 76 hours of PTO depending upon the quarter in which they are hired. PTO is inclusive of vacation, personal and sick leave.

Requirements

EDUCATION:

• Proven experience working in a medical office setting in a Medical Receptionist or admin role
• High School diploma required

EXPERIENCE AND QUALIFICATIONS:

• Excellent communication skills verbally and written
• Strong knowledge of insurance items such as copay, coinsurance, deductible etc.
• Proficient in using computer systems and electronic medical records (Athena & Solv is a plus)
• Strong organizational and multitasking abilities
• Ability to work in a fast paced environment and handle high patient volumes

KNOWLEDGE AND SKILLS:

• Understanding of medical terminology and electronic medical records (EMR) systems.
• Strong communication and interpersonal skills.
• Excellent attention to detail and ability to work in a fast paced environment
• Ability to work independently or as an active member of a team
• Competent with common PC applications including Internet, Email and Microsoft Office.
• Excellent customer service skills.
• Ability to multitask, prioritize and manage time effectively
• Excellent verbal and written communication skills.

PHYSICAL DEMANDS

• Occasionally required to sit
• Occasionally required to walk
• Occasionally required to reach with hands and arms
• Occasionally required to lift moderate weights (25-50 pounds).
• Finger dexterity required
• Hand coordination required
• The physical demands described here are representative of those that must be performed by an employee to successfully perform the essential functions of their job.