Overview

Function (Scope and Main Purpose of Job)

The Main Banker I is responsible for delivering exceptional guest service while preforming all casino cage transactions. Cash control and disbursement for the cage/bank/vault. Assisting in the daily shift functions of the cage to ensure that guests have an enjoyable gaming experience.

Responsibilities

Core Service Standards

CLEAN: Must make the property shine and look impeccable while maintaining a neat CLEAN and crisp personal appearance.

SAFE: Must make guests feel SAFE and comfortable through creating a worry free, carefree experience.

FAST: Provide FAST and efficient service with accuracy. Meet service time requirements and anticipate guest needs.

FRIENDLY: Greet each guest with FRIENDLY welcomes, making eye contact and smiling. Use H.E.A.R.T. steps to ease guest concerns. Say thank you to departing guests.

FUN: Work passionately as a team to create a FUN experience both for everyone who works and plays here.

Specific Responsibilities and Duties

• Responsible for servicing all cashiers and team member exchanges throughout the shift.
• Keeping cash drawer balanced and impressed.
• Completing Currency Transaction Reports, W2G tax forms and multiple transactions logs.
• Accurate record keeping in all aspects of duties and responsibilities.
• Responsible for answering customer questions in a courteous and professional manner.
• Verifying and documenting personal ID information for checks, cash advances, and slot marker transactions.
• Making exchanges with Main bank, Marker bank, and Chip bank.
• Responsible for cashing out customers, giving correct change.
• Become familiar with the casino credit application process.
• Cleaning/washing of chips.
• Other duties as assigned. 

Qualifications

Job Requirements (skills, knowledge, and abilities) 

• Ability to read, speak clearly, and listen.
• Ability to read, write and understand basic instructions.
• Ability to complete forms.
• Complete, perform and understand basic mathematical functions.
• Must be able to distinguish between colors 
• Knowledge of company policy and procedures, IRS Bank Secrecy Act and internal controls.
• Knowledge in all service areas, front window, marker bank, Chip Bank and main vault. Good communication skills.
• Ability to perform assigned job duties under frequent time pressures in an interruptive environment. 

Educational Requirements

• A high school diploma or GED equivalent.
• One (1) year cashier or banking experience preferred.
• Must be able to comply with all state gaming regulations, which may include obtaining a license.

Physical Requirements

• Must be able to work various hours, as needed, including weekends, nights, overnights, and holidays.
• Must be able to work at a fast pace in stressful situations.
• Must be able to stand for entire shift.
• Must be able to lift, push, or pull up to 50lbs.
• Must be able to stoop, bend, and squat.
• Must be able to understand and speak English.
• Must be able to work in a location with loud noise and visual distractions.

Working Conditions

• 24/7 high energy casino with over 100,000 sq. ft of gaming and entertainment space and approximately 500 employees
• Exposed to alcohol, cigarette and cigar smoke, bright lights, and loud noises.
• You will work in an environment where smoking is allowed.