Overview

Function (Scope and Main Purpose of Job)

Responsible for greeting guests and providing prompt, accurate and courteous beverage service while displaying energetic, fun and outgoing personality. Prepare and provide beverage service to both guests and servers who deliver beverages to guests.

Responsibilities

Core Service Standards

• CLEAN: Must make the property shine and look impeccable while maintaining a neat CLEAN and crisp personal appearance
• SAFE: Must make guests feel SAFE and comfortable through creating a worry free, carefree experience.
• FAST: Provide FAST and efficient service with accuracy. Meet service time requirements and anticipate guest needs.
•  FRIENDLY: Greet each guest with FRIENDLY welcomes, making eye contact and smiling. Use H.E.A.R.T. steps to ease guest concerns. Say thank you to departing guests.
• FUN: Work passionately as a team to create a FUN experience both for everyone who works and plays here

Specific Responsibilities and Duties

• Prepare beverages for guests and cocktail servers to provide guest service.
• Knowledge of liquor brands, beer, wine, champagne, non-alcoholic beverages, designated glassware, preparation methods and garnishments.
• Mixes, garnishes, and presents drinks using standard ingredient recipes and practicing prudent portion control.
• Inputs and controls ordering through register during each transaction maintaining accountability as well as receipts to guests for all beverages served.
• Responsible for all bank and cash handling procedures and variance policies.
• Always maintains cleanliness of guest and work areas including removing empty glasses/bottles and cleaning ashtrays.
• Abides by all State, Federal, and Company liquor regulations pertaining to alcoholic beverage service to minors and intoxicated guests.
• Ensures compliance with all federal and state gaming regulations.
• Performs additional duties as assigned.
• Understands all PLCB regulations.
• Abides by company and department specific appearance standards.

Qualifications

Job Requirements (skills, knowledge, and abilities) 

• Ability to communicate effectively with others.
• Must be RAMP certified or must complete certification during Company Orientation.
• Must be able to work in smoke filled environments.
• Must be able to work with and understand financial information and data, and basic arithmetic functions.
• Must be able to obtain and maintain licensure as required by the State Gaming Agency for the position.
• Must have thorough knowledge of approved Responsible Gaming Program.
• Must have full working knowledge of POS.
• Required to work nights, weekends, and/or holidays.

Educational Requirements

• High school diploma or equivalent or equivalent work experience in a beverage/bar environment.

Physical Requirements

• 24/7 operation requiring extended hours and the ability and willingness meet the applicant’s schedules when needed.
• Casino is over 100,000 square feet and requires ability and energy to move about it with a true sense of urgency.
• Handling, carrying or lifting items weighing up to 50 pounds.
• Must be able to work in a smoke-filled environment.
• Ability to stand for long periods of times without sitting or leaning.
• Ability to climb, bend, stretch, twist or reach with your body and arms, work under variable temperatures and noise levels.
• Use of going up and down 31 stairs multiple times per day and elevators

Working Conditions

• 24/7 high energy casino with over 100,000 sq. ft of gaming and entertainment space and approximately 500 employees
• Exposed to alcohol, cigarette and cigar smoke, bright lights, and loud noises.
• You may occasionally work in an environment where smoking is allowed.