JOB TITLE:

MEDICAL SECRETARY

FLSA:

Exempt

Non-Exempt

DEPARTMENT:

Physician Practice

GRADE:

7

 Greet patients and family members.

• Assist the providers with the administrative aspects of their position to ensure the efficient operation of the office on a day-to-day basis.
• Maintain confidentiality of peers, medical staff and all patient information.
• Maintain physician appointment scheduling and any changes to their schedules.
• Check patients in/out for their appointments.
• Collect payments and co-pays.
• Schedule patients for return appointments and appointments with other departments.
• Inform patients of designated appointment times of any scheduled tests.
• Confirm next day appointments.
• Update and verify patient demographics and insurance information.
• Receive, screen and/or deliver telephone messages in a friendly, courteous manner.
• Chart maintenance:

• Process charts for appointments
• File charts into shelves
• Pull charts for next day appointments
• Make charts for new patients
• Retrieve charts for same day appointments and addons
• Pull charts for front desk, nursing, and provider as needed

• Count petty cash drawer at closing.
• May float to cover in other clinics as needed.
• Any other duties as assigned. 

Patients and families, insurance companies, hospital personnel, pharmaceutical representatives, other physician offices, nursing home personnel. co-workers 

Experience/Specialized Skills:

Should have prior experience in a medical office. Should have working knowledge of medical terminology, work processing, data entry and have strong customer service skills. Must have good organizational skills with the ability to prioritize workload to meet office needs. Must have the ability to interact well with people and handle stressful situations appropriately.

Required Education/Course(s)/Training:

High school diploma or equivalent

Required Certification/Registration:

None

See Physical Demands worksheet

Pleasant office surroundings. Occasionally subjected to stressful situations. May be exposed to communicable diseases and blood borne pathogens.