16 Customer Service Specialist (FT) Jobs in Shawano, WI
Little Rapids is Hiring a Customer Service Specialist (FT) Near Shawano, WI
- Receive and enter customer orders in a timely and accurate manner, according to customer expectations.
- Communicate customer requirements to production schedulers. If order needs to be expedited, work with the production scheduler to determine delivery dates.
- Negotiate acceptable delivery dates with customer, when necessary.
- Work closely with shipping and production schedulers to work through service issues and communicating to the customer in a timely manner any service issues.
- Work closely with Sales Managers regarding any customer service issues that they need to be aware of.
- Maintain assigned customer files, documents, and system data, ensuring accurate and detailed information is up-to-date and readily available.
- Handle all incoming order requests via EDI, phone, fax, e-mail etc.
- Process customer product and service complaints through gathering of all necessary information, completing appropriate forms and logs, create letters of acknowledgement and generation of credits where applicable. Complaints to be completed in timely manner, according to internal complaint processes.
- Resolve customer inquiries to include order changes, shipment status, product information, price information, return authorization requests and sample order requests.
- Daily invoice processing and distribution.
- Maintain high degree of product knowledge for all product lines to include product specifications and end-use applications through product demonstrations.
- Provide backup responsibilities to the other Customer Service Representatives during vacations and absences.
- One weekend a month on-call phone coverage for production/scheduling requests.
- Performs other duties as assigned.
- Associate degree preferred.
- Excellent oral and written communication skills as well as interpersonal skills at all levels of the organization.
- Minimum of three years Customer Service experience, preferably in the paper industry
- Experience in Microsoft Office programs including Word and Excel.
- Demonstrated ability to work under minimal supervision.
- Strong organizational skills with ability to manage multiple priorities.
- Detail oriented, accurate, and able to work in a fast-paced environment.
- Previous JD Edwards software experience preferred.
- Demonstrated ability to work effectively within a culture defined by LRC’s core values of achievement, teamwork, innovation, and respect.
- Effective verbal and written communication skills are required.
- Regular attendance at work is required.
- Ability to work additional hours during the week or on weekends may be required.
- Minimal travel may be required.
Job Summary
Full Time
$38k-48k (estimate)
12/11/2023
05/29/2024
littlerapids.com
Green Bay, WI
200 - 500
Related Companies
The job skills required for Customer Service Specialist (FT) include Customer Service, Products and Services, Microsoft Office, Written Communication, Organizational Skills, Teamwork, etc. Having related job skills and expertise will give you an advantage when applying to be a Customer Service Specialist (FT). That makes you unique and can impact how much salary you can get paid. Below are job openings related to skills required by Customer Service Specialist (FT). Select any job title you are interested in and start to search job requirements.
The following is the career advancement route for Customer Service Specialist (FT) positions, which can be used as a reference in future career path planning. As a Customer Service Specialist (FT), it can be promoted into senior positions as a Customer Service Team Leader that are expected to handle more key tasks, people in this role will get a higher salary paid than an ordinary Customer Service Specialist (FT). You can explore the career advancement for a Customer Service Specialist (FT) below and select your interested title to get hiring information.
If you are interested in becoming a Customer Service Specialist, you need to understand the job requirements and the detailed related responsibilities. Of course, a good educational background and an applicable major will also help in job hunting. Below are some tips on how to become a Customer Service Specialist for your reference.
Step 1: Understand the job description and responsibilities of an Accountant.
Quotes from people on Customer Service Specialist job description and responsibilities
Customer service specialists also listen to customer feedback and ensure that these are logged properly so that proper departments will be able to receive them.
02/03/2022: New Britain, CT
Maintained excellent customer relations and developed customer rapport * Resolved customers complaints on as needed basis * Effectively developed telephone communication skills.
01/27/2022: Lowell, MA
Customer agents talk to customers on behalf of businesses and companies.
01/30/2022: Rockford, IL
They help customers with their queries and complaints.
02/04/2022: South Bend, IN
A certified customer service specialist has a customer service job that entails speaking with customers regarding their orders or possible complaints.
01/31/2022: Rapid City, SD
Step 2: Knowing the best tips for becoming an Accountant can help you explore the needs of the position and prepare for the job-related knowledge well ahead of time.
Career tips from people on Customer Service Specialist jobs
Certified Customer Service Specialist (CSS).
02/10/2022: Toledo, OH
Communicate as efficiently as possible.
01/12/2022: Gary, IN
Build lasting relationships with VIP users, develop open channels of communication and become a reliable advisor.
02/13/2022: Galveston, TX
Position requires thorough knowledge of product lines and the ability to exceed customer expectations.
02/17/2022: Pascagoula, MS
6-12 months of customer service experience and/or training; or equivalent combination of education and experience.
02/28/2022: Laramie, WY
Step 3: View the best colleges and universities for Customer Service Specialist.
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