JOB SUMMARY

Responsible to provide a clean and well-stocked breakfast area and to ensure absolute guest satisfaction by providing friendly and courteous service.

ESSENTIAL FUNCTIONS:

• Recognize, greet, extend warmth and hospitality to guests.
• Assists all guests in a sincere and courteous manner, whenever possible going the extra mile and doing whatever it takes to ensure absolute guest satisfaction.
• Attends to guest needs, ensuring food is continually replenished and presented in an appealing manner.
• Clears and cleans tables and chairs; checks floor for debris between guests.
• Maintains clean and well-organized dining and work area. Including disinfecting all areas where food is prepared or served.
• Maintains all dispensing machines, operating equipment and serving utensils in a neat and clean manner to ensure maximum job efficiency and an appealing presentation.
• Organizes storage areas to ensure the quality of the food, implementing “first in first out” method of food rotation.
• Plans and prepares for the following day. Checks inventory of supplies taking action as necessary to ensure adequate quantity and quality of products for the next day.
• Demonstrates a working knowledge of all services and facilities of the hotel, as well as the local area to effectively assist guests.
• Understands and applies all hotel safety and security procedures to maintain a secure and safe environment for employees and guests.
• Ensures Quality Assurance Scores and Goals from franchise and New Leaf Hospitality (NLH) are met consistently.
• Provide support and understanding of all department’s functions and duties.
• Additional duties as assigned by superiors.