Benefits:

• 401(k)
• 401(k) matching
• Bonus based on performance
• Competitive salary
• Health insurance
• Paid time off

WHO WE ARE
Little Kickers Swim School is part of the Active Enterprises family, which also includes Kickin’ It Kids Gym. A swim school founded by two sisters, Yael and Daphna, they built this business with the desire that every child in the area would have access to high-quality swim instruction and develop a life-long love of the water. Our passion is helping raise active children and our niche is teaching life skills and bringing the community together in a safe, unparalleled environment.

JOB OVERVIEW
As a Client Registration & Systems Lead at Little Kickers Swim School, you will play a pivotal role in ensuring the seamless operation of our swim school and contribute to our vision of delivering exceptional experiences to children and their families over the next decade. This role is at the heart of our commitment to quality and excellence in swim instruction, focusing on the systems that underpin our services. We are seeking a detail-oriented and process-driven individual who is dedicated to maintaining the highest standards in scheduling, registration, client billing, and accounts receivable. Your contributions will directly impact the success of our operation and our mission to promote safety and play in children's lives.

KEY RESPONSIBILITIES

• Recurring Schedule Management
• Registration Process
• Systems Management
• Billing & Accounts Receivable

RESPONSIBILITIES
Recurring Schedule Management

• Keeps the recurring schedule up-to-date and accurate at all times.
• Processes session changeover, coach changes, schedule changes, new shift build outs, and other recurring schedule activities in both Monday.com and WellnessLiving.
• Maintains recurring schedule features such as, but not limited to, appointment types, formula metrics, active staff display, break times, closure/blackout dates, and more.

Registration

• Keep the registration and enrollment process up-to-date and accurate at all times, across all systems (Monday.com & Wellness Living).
• Processes applications and schedule changes in a timely manner and maintains communications ensuring all elements of the process are clear and concise for clients and staff alike.
• Manages the withdrawal process, escalating issues where appropriate.
• Communication with clients regarding registration, scheduling or billing related issues, escalating where appropriate. Ensuring responses to the Registration email inbox are handled in a timely and professional manner

Systems Management

• Understand the inner workings and configuration settings for all of our systems: Monday.com, Wellness Living, Jotform, Square
• Initial point of contact (representing the business) with the vendors for all of our systems for any technical issues.

Billing & Accounts Receivable

• Tracking and management of third party billing for clients. This will include ensuring that authorizations are received and up to date, invoices are sent in a timely manner and payments are received, and families with funding ending have a transition plan in place.
• Process third party billing checks for both Little Kickers and Kickin It.
• Attending meetings with third party contacts to ensure accurate funding, clean up authorization lists, and handle any miscellaneous items.
• Monitor and track any client failed payments and attempt to rectify any billing issues and/or collect payments.
• Monitor and track any credits/refunds given to Clients and identify any excessive behavior and escalate accordingly.

Leadership

• Manage and lead our compact department with diligence, guaranteeing that all team members involved in Client Registration, Systems Operations, and Billing & Accounts Receivable are thoroughly trained and performing in line with our standards.
• Offer leadership and contribute significantly to the team's strategy development, ensuring our objectives are met with precision and innovation.
• Oversee the department's project and task management, ensuring that all initiatives are executed efficiently and align with our strategic goals

KPIs

• Open recurring spots on the schedule
• Registration response rate
• Failed payment rate/amount

Member schools are independently owned and operated. Your application will go directly to the member school, and all hiring decisions will be made by the management of this school. All inquiries about employment at these schools should be made directly to the school location, and not to US Swim School Association.