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JOB SUMMARY: The Assistant Manager (AM) supports the General Manager in ensuring delivery on the Customer Promise through managing the daily operations of a single unit or multi-unit store. The CO helps manage financial controls, operations, people development, customer service and compliance across all shifts. The AM has full accountability for store operations in the absence of the General Manager or CO Manager. AM supports the General Manager for ensuring desired store outcomes (i.e., increased sales, profitability, employee retention). AM should be able to work long and/or irregular hours, including extra shifts as needed, for proper functioning of the store.
PRINCIPAL RESPONSIBILITIES AND KEY ACTIVITIES:
1. We Love What We Do: Directs efficient and accurate preparation of products for prompt customer delivery within the established 30 seconds or less guidelines.
- Provides production direction to crew in a clear, concise and positive way and coaches others to lead operations (Leads People and Influences Others)
2. We Live the HNR Promise: Motivates and directs crew members, Assistant Managers to do what it takes to exceed customer expectations with food and friendly service in clean surroundings.
- Makes a professional impression on customers and crew through positive and friendly attitude and proactive interaction to seek feedback on customer experience (Influences Others/Shows Drive)
3. We Win As A Team: Supervises and trains crew members, Assistant Managers on crew stations, LC/VR products, processes and policies and assists General Manager with recruiting, selecting and retaining effective crew talent.
- Delegates work to crew members in a way that encourages them to work together during shift to ensure store operates to LCE standards (Leads People)
4. We Act Like Owners: Assumes full responsibility for the store profit and loss management by implementing market strategies; following all cash control policies and procedures, maintaining inventory, managing labor, and applying financial reporting to enhance store results.
- Coaches team to effectively increase sales; upselling, focus on traffic/volume/tickets
5. Vibe Restaurants Compliance Ensuring compliance with government regulations, food safety, LCE/Vibe security policy, operations and LCE/Vibe policies and procedures relating to all activities across all shifts.
- Supervises crew members to maintain LCE store and equipment cleanliness and sanitation standards (Gets Results)
MINIMUM QUALIFICATIONS:
CRITICAL RELATIONSHIPS:
POTENTIAL CAREER PATH:
Full Time
$36k-52k (estimate)
06/10/2024
06/24/2024