There's a pride that comes with connecting people to the world around them. For Lit Fiber customers, that connection point is made possible by our Install/Service Operations teams. From keeping our facilities running smoothly, to working in assigned neighborhoods each day with customer needs and installing when needed. Operations teams work with their hands to connect our customers to the people and entertainment that matters most to them. Being a Technician with Lit Fiber allows you all the benefits of working in a great company, without being stuck behind a desk.

As an Installation Service Technician you will receive work orders, assemble tools and equipment, travel to customers' sites, and work inside customers' premises. Installs equipment associated with the internet and phone. Tests for signal strength and connection activity associated with FTTH equipment. Responds to reports of problems such as failure to connect, of customers unable to troubleshoot ONT, routers, telephone equipment and related. Keeps records and logs appropriate to services rendered, enters information for billing accurately. Maintains good relations with customers while following policy guidelines pertaining to service connection and availability. Performs related work as required.

Responsibilities:

Essential duties and responsibilities include but are not limited to those listed below:

• Perform new install, reconnects, disconnects
• Install customer premise equipment such as fiber modem, wireless gateway, wireless extenders, etc.
• Install interior and exterior wiring including outdoor NID and splicing
• Connect Medina Fiber network to customer devices such as smart TVs and speakers, home assistants (Alexa, Google Assistant, etc), etc.
• Train customers on proper use of equipment
• Monitor, repair and record system light levels
• Troubleshoot, repair and replace components from MST to consumer devices
• Assure system security locking all field equipment
• Take light level measurements as needed
• Replaces defective/damaged equipment or drop
• Troubleshoots/repairs problems between customer equipment and Medina Fiber premise equipment
• Installs fiber optic lines, light losses and other interference
• Tests for light using and compares findings with documentation
• Performs network troubleshooting including ping test, trace routes and speed test
• Performs Install/Service engineering walkouts
• Implement networks using data links and physical media, deploy LANs using Ethernet and Wi-Fi
• Identify and report all incidents of noncompliance (OSHA and Medina Fiber standards)

Qualifications:

• High school diploma or equivalent
• One to two years of experience in the fiber & communication industry
• Install/Service experience is preferred.Able to present technical information to a non-technical audience
• Able to accurately maintain records, logs, reports, work orders, etc.
• Able to handle escalations and time-critical issues
• Able to work flexible hours as required, including evenings, weekends and on-call shifts
• Must have a valid driver's license to operate company vehicles

Reporting To: Field Operations SupervisorEmployment Type: Full-Time Travel: Up to 10%

Lit Fiber Equal Opportunity Program Policy

The employees of Lit Fiber represent a talented and diverse workforce. Achieving the full potential of this diversity is a business priority that is fundamental to our competitive success. A key element in our workforce diversity programs is Lit Fiber' commitment to equal opportunity.

Business activities such as hiring, promotion, and compensation of employees, are conducted without regard to race, color, religion, gender, gender identity or expression, sexual orientation, national origin, genetics, disability, situation or age. These business activities and the design and administration of Lit's benefit plans comply with all applicable laws, including those dealing with equal opportunity. For qualified people with disabilities, Lit Fiber makes workplace accommodations that comply with laws applicable to the company, and which Lit Fiber determines are reasonable and needed for effective job performance. In respecting and valuing the diversity among our employees, and all those with whom we do business, managers are expected to ensure a working environment that is free of all forms of harassment.

This policy is based on sound business judgment and anchored in our Lit Fiber values. Every manager at Lit Fiber is expected to abide by our policy, and all applicable laws on this subject, and to uphold our commitment to workforce diversity.