Position: Assistant Retail Thrift Store Manager
Classification: Non-Exempt/Hourly
Reports to: Retail Manager, Retail Director
Position Objectives: This position is responsible for effectively supporting the retail thrift store program, including supervising and scheduling staff, selling quality used goods to the community, offering excellent customer service, overseeing the donation center, and processing of donated goods as needed, and generating operating revenue to support the agency and its programs.
Duties and Responsibilities:
Personnel and Operations Management (40%)
•Assist in the interview process for new hires, select, train, supervise and evaluate thrift store employees.
•In collaboration with the Retail Manager, schedule adequate staffing and supervision during store hours, including emergency coverage to ensure maximum efficiency and effectiveness of operations.
•Identify staffing needs and recommend changes to the Retail Manager.
•Implement established personnel policies and operating procedures to store employees and volunteers and monitor compliance.
•Make recommendations for procedural changes to the Retail Manager.
•Build and maintain a positive workplace environment within the retail thrift store environment.
Customer Sales and Service (20%)
•Maintain store operations to drive revenue growth and ensure monthly sales, payroll and production budgets are met.
•Demonstrates, promotes, and ensures professional, prompt, friendly customer service of staff toward customers and donors.
•Operates the cash register, provides sales receipts to customers and processes gift cards as needed.
•Support the accurate handling of donated assets and monies involved in store operations, including preparing daily deposits and cash receipts, banking, and change.
•Partnering with the Retail Manager, maintain accurate daily sales records.
•Implement and participate in customer feedback programs.
•Represent the concerns and suggestions of customers/donors to the Retail Manager and the staff.
Inventory and Merchandising (15%)
•Ensure fair and consistent pricing in accordance with pricing policies in collaboration with Retail and Donation managers.
•Maintain merchandising displays to enhance sales.
•Ensure all items in the sales area are available for immediate sale.
Facilities, Safety and Security (15%)
•Assure adherence to sound, generally accepted retail/resale business practices in the store, including proper cash handling, inventory control, and security procedures.
•Ensure that safety and security measures are followed. Provide a clean, safe, accessible store site for customers and staff.
•Identify needed maintenance projects and make recommendations to the Retail Director.
Donor and Volunteer Relations (10%)
•Assist in supervising the donations receiving area.
•Provide clear and consistent information to the public about donating to LISTEN.
•In collaboration with the Volunteer Coordinator, orient, train, supervise, and evaluate volunteers.
•Provide support and cooperation to volunteers to make the best use of their time and talents for LISTEN.
Other
•Attend and participate in all staff meetings and training programs as requested.
•Other duties as assigned by the Retail Director or Executive Director.
Benefits: Full-time employees are eligible to enroll in the benefits (medical, dental, vision) after 60 days of employment, and 401k after 90 days of employment. Employees are also eligible for accrual of Paid Time Off.
Requirements:
•Positive, compassionate attitude and strong desire to help others.
•Associate's degree, vocational credential, or higher education certification strongly preferred.
•At least four years of retail and supervisory experience required.
•Excellent customer service skills.
•Ability to build and maintain a positive workplace environment.
•Respect for and the ability to maintain client confidentiality.
•Responsible, respectful approach to the job and the team.
•Willingness to provide information for background check processing.
To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or ability required. Reasonable accommodation may be made to enable qualified individuals with disabilities to perform the essential functions.
Experience: Previous experience working in retail and customer service is required.
Cognitive Skills: Ability to read, write, and verbally communicate effectively and professionally with coworkers and donors. The employee is frequently required to use written communication and is regularly required to use math skills. Ability to diplomatically deal with difficult situations and people, while exhibiting a consistent level of professionalism.
Physical Demands: While performing the duties of this job, the employee is constantly required to be on their feet, walking and standing. The employee is frequently required to reach, handle (hold, grasp, turn, or otherwise work with hand or hands), finger (picking, pinching, fine manipulation). The employee is occasionally required to bend, squat, climb stairs, push, and pull. The employee is rarely required to crouch, kneel, crawl, balance, twist, stretch and sit. The employee is frequently required to lift and/or move between 25-50lbs and minimally required to lift and/or move between 50-100 lbs.
Work Environment: While performing the duties of this job, the employee may be continuously exposed to noise and will occasionally be exposed to fumes (cleaning solutions) and dust (from sweeping, dusting, handling donations). The employee will also experience various seasonal temperatures while working with donors bringing their donations from outside to inside the sorting area. The sorting area has some environmental control but is exposed to outside temperatures when doors are open.
LISTEN Community Services is an equal opportunity employer. We do not discriminate on the basis of race, color, religion, sex (including pregnancy, gender identity, and sexual orientation), national origin, age, disability, genetic information, or any other protected status in accordance with applicable federal, state, and local laws. We encourage all qualified individuals to apply for employment opportunities. If you require reasonable accommodation to complete the application process, please contact (603) 448-4553 ext. 1003.
LISTEN Community Services, founded in 1972, is one of the Upper Valley region's most comprehensive social service organizations. LISTEN provides services and support to meet the critical needs of Upper Valley individuals and families in 26 area communities. At LISTEN we are passionate about helping families and individuals secure the resources that they need to be safe, fed, and housed.
www.listencs.org