**Supersvisor Front Desk - Hotel Indigo San Diego - San Diego - 92169**

- Nov 26, 2021

Holiday Inn

So, at Hotel Indigo xc2xae, we do more than satisfy our guestxe2x80x99s curiosity, we inspire them. Our passionate colleagues help create memorable and unique experiences for our guests; in a place truly connected to the local neighborhood, infused with intriguing design and local

At Hotel Indigoxc2xae hotels, wexe2x80x99re excited to meetxc2xa0spirited charactersxc2xa0who can delight the most curious guests. xc2xa0nnn YOUR DAY TO DAYnnn Provide timely and professional check-in/check-out services in accordance with established scripting and standards. nn DUTIES AND RESPONSIBILITIESn FINANCIAL RETURNSnxe2x80xa2 xc2xa0 xc2xa0Up-sell rooms where possible to maximize hotel revenue. nxe2x80xa2 xc2xa0 xc2xa0Accurately process all cash and credit card transactions in accordance with established procedures including but not limited to posting all charges, completing cashier or other reports, preparing deposit, and counting/securing assigned bank.

n PEOPLEnxe2x80xa2 xc2xa0 xc2xa0Promote teamwork and quality service through daily communication and coordination with other departments. xc2xa0n GUEST EXPERIENCEnxe2x80xa2 xc2xa0 xc2xa0Respond appropriately to guest complaints. xc2xa0Make appropriate service recovery gestures in accordance with established guidelines. nxe2x80xa2 xc2xa0 xc2xa0Routinely check in/check-out guests, answer phones, take reservations and assist staff with job functions. xc2xa0May be responsible for issuing safe-deposit boxes to guest and ensuring the security of keys.

xc2xa0nxe2x80xa2 xc2xa0 xc2xa0Promote hotel services, facilities and outlets; provide guests with information such as local attractions and directions to increase guest satisfaction. nn RESPONSIBLE BUSINESSnxe2x80xa2 xc2xa0 xc2xa0Assist in supervising the front desk function; ensure staff is properly trained including service expectations, hotel facilities and services, local directions, property management and reservations systems, safety and emergency procedures, etc. xc2xa0nxe2x80xa2 xc2xa0 xc2xa0Monitor performance and recommend corrective or disciplinary action.

xc2xa0Alert management of potentially serious issues. nxe2x80xa2 xc2xa0 xc2xa0Complete opening and closing shift duties, and communicate any outstanding guest requests or issues to management that may require additional monitoring or follow-up. nxe2x80xa2 xc2xa0 xc2xa0Perform other duties as assigned which may include guest room tours, concierge services, special guest requests, etc. )nnn WHAT WE NEED FROM YOUnnn High School diploma or equivalent, plus one year front office/guest relations experience including some supervisory training/experience.

Some college preferred. Must speak fluent English. Other languages preferred. nnn This job requires ability to perform the following: nxe2x80xa2 xc2xa0 xc2xa0Frequently standing up behind the desk and front office areasnxe2x80xa2 xc2xa0 xc2xa0Carrying or lifting items weighing up to 50 poundsnxe2x80xa2 xc2xa0 xc2xa0Handling objects, products and computer equipmentnxe2x80xa2 xc2xa0 xc2xa0Use a keyboard to operate various property management and reservations systems, etc. nn Other: nxe2x80xa2 xc2xa0 xc2xa0Communication skills are utilized a significant amount of time when interacting with guests and employees.

nxe2x80xa2 xc2xa0 xc2xa0Reading and writing abilities are utilized often. xc2xa0nxe2x80xa2 xc2xa0 xc2xa0Basic math skills are used frequently. xc2xa0nxe2x80xa2 xc2xa0 xc2xa0Problem solving, reasoning, motivating and training abilities are often used. nxe2x80xa2 xc2xa0 xc2xa0May be required to work nights, weekends, and/or holidays. nnnnn WHAT WE OFFERnnn Wexe2x80x99ll reward all your hard work with a great salary and benefits xe2x80x93 including a uniform, great room discount and superb training. nn Join us and youxe2x80x99ll become part of the global IHG family xe2x80x93 and like all families, all our individual team members share some winning characteristics.

nn IHG is committed to promoting a culture of inclusion where everyone feels safe, respected and valued. We seek talent from all backgrounds to join our teams, and encourage our colleagues to bring their authentic and best selves to work. " Associated topics: bell attendant, bellhop, bellstand attendant, clubhouse, desk, guest, hotel, plaza, resort, service representative

* **Type:** Job

* **Location:** San Diego, CA

* **Company:** Holiday Inn

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**Supersvisor Front Desk - Hotel Indigo San Diego - San Diego - 92169**