The Legal Clerk Team Lead will support the in-office Legal Clerk team by providing support, leading improvement efforts, tracking performance, training/onboarding, and providing relief, when necessary. This is a full-time position with opportunities for growth within the company 

Responsibilities 

· Supervise inbound mail processing and filing, outbound client and law enforcement correspondence, USCIS submissions, and client document reviews

• Ensure quality by reviewing and shadowing team member work 
• Create reports, update run charts, and track performance and productivity daily
• Continuous improvement of processes to ensure quality, productivity, and efficiency
• Develop, implement, and update standard operating procedures using internal feedback from team members and external guidance from leadership. 
• Maintain accountability of the team by giving feedback, training, and coaching 
• Conduct daily huddles with team using presentation software to express targets, metrics, and delegation of tasks 
• Provide relief for team members, as needed, during team member absences, catch-up periods, or periods of high-volume 

Requirements 

• Minimum 3 years of leadership experience 
• Strong verbal and written communication skills
• Experience documenting standardized process guidelines in written form
• Problem-solve independently or with the support of leadership

• Embrace constructive criticism, coaching, and development
• Adapt to changes to procedures in a fast-paced environment
• Computer skills
• Typing - MS Word and MS Excel
• Document Management - DropBox and/or Sharepoint
• Email - MS Outlook
• Document Editing – Adobe Acrobat
• Salesforce and/or Litify experience a plus
• Administrative assistant experience with previous experience in a Law Firm a plus