Overview

Classification : Non-Exempt

Non-Exempt

Salary Grade / Level / Family / Range :

Hourly

Reports to :

Product Support and Operations Manager

Date : 4 / 20 / 2023

4 / 20 / 2023

Service Technician

Who We Are :

Lippert is a leading, global manufacturer and supplier of highly engineered products and customized solutions, dedicated to shaping, growing and bettering the RV, marine, automotive, commercial vehicle and building products industries.

We combine our strategic manufacturing capabilities with the power of our winning team culture to deliver unrivaled customer service, award-winning innovation and premium products to all of our customers.

Why We are Different :

At Lippert, Everyone Matters. This is not just a tagline or empty promise; it is who we are. We have intentionally created a culture that values and celebrates our team members’ unique and varied backgrounds, perspectives, and experiences.

We strive to give our team members a deeper sense of purpose at work, and we continue to build a better work environment by aligning our cultural and business strategies with the needs of our team members.

What You will Get :

• A unique, inclusive and supportive company culture.
• Comprehensive benefit offerings including medical, dental, vision, 401k with employer match, vacation, and more!
• Fair and competitive compensation.
• Career development and mentoring and opportunities to grow.
• Holiday, personal and vacation days.

Essential Functions :

Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

• Serves existing accounts by analyzing work orders; planning daily travel schedule; investigating complaints; conducting tests; resolving problems.
• Establishes service by studying system requirements; ordering and gathering components and parts; completing installation;

performing acceptance tests.

Maintains rapport with customers by examining complaints; identifying solutions; suggesting improved methods and techniques;

recommending system improvements.

Keeps personal equipment operating by following operating instructions; troubleshooting breakdowns; maintaining supplies;

performing preventive maintenance; calling for repairs.

• Documents service and installation actions by completing forms, reports, logs, and records.
• Maintains customer confidence by keeping service information confidential.
• Updates job knowledge by participating in educational opportunities; reading professional publications.
• Accomplishes operations and organization mission by completing related results as needed.

Competencies

• Customer / Client Focus.
• Electronics Troubleshooting
• Analyzing Information
• Judgment
• Equipment Maintenance
• Reporting Skills
• Confidentiality
• Quality Focus
• Results Driven
• Supply Management
• Time Management.
• Organizational Skills

Supervisory Responsibility

This position has no supervisory responsibilities

Work Environment

The service technician position performs their work offsite at our customer’s facilities so the work environments will vary as will any exposures to fumes or airborne particles, moving mechanical parts and vibration.

The employee is occasionally exposed to a variety of extreme weather conditions. The noise level in the work environment and job sites may be loud.

Physical Demands

The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job.

While performing the duties of this job, the employee is regularly required to Walks, sits, stands, bends, lifts, and moves continually during working hours.

Is subject to lifting over 50 pounds. This position can involve sitting for various periods of time, and also requires standing, walking, bending, kneeling, stooping and crouching throughout the day.

The employee must frequently lift and / or move items over 50 pounds. Specific vision abilities required by this job include close vision, distance vision, color vision, peripheral vision, depth perception and ability to adjust focus.

Position Type / Expected Hours of Work

This is a full-time position, and the expected work hours are 40 hours per week, Monday through Friday; weekend work is also necessary at times.

Travel

This position will require the individual to travel 100% of the time within Indiana and Michigan.

Required Education and Experience

• High school diploma and / or related associates degree.
• One to three years related experience and / or training.
• Ability to apply common sense understanding to carry out instructions furnished in written or oral form.

Preferred Education and Experience

Manufacturing / industry experience.

Additional Eligibility Qualifications

None for this position.

Work Authorization / Security Clearance :

Must be able to pass EVerify.

AAP / EEO Statement :

Lippert provides equal employment opportunity to all team members and applicants without regard to race, color, religion, sex, sexual orientation, gender identity, pregnancy, national origin, ancestry, age, genetic information, disability, citizen status, veteran status, military service, marital status or any other legally protected category as established by federal, state, or local law.

This policy governs all employment decisions, including recruitment, hiring, job assignment, compensation, training, promotion, discipline, transfer, leave-of-absence, access to benefits, layoff, recall, termination and other personnel matters.

All employment and personnel-related decisions are based solely upon legitimate, job-related factors, such as skill, ability, past performance, and length of service with Lippert.

Lippert’s strong commitment to equal employment opportunity requires a commitment by each individual team member. Compliance with the letter and spirit of this policy is required of all team members.

Violations of this policy should be immediately reported to your leader or to any member of leadership. Team members who violate this policy will be subject to disciplinary action, up to and including termination of employment.

Other Duties :

Please note this job description is not designed to cover or contain a comprehensive listing of activities, duties or responsibilities that are required of the Team Member for this job.

Duties, responsibilities, and activities may change at any time with or without notice.

Last updated : 2024-03-29