JOB TITLE: Bilingual Customer Service Representative JOB LOCATION: Mississauga CAN THIS POSITION BE REMOTE? No ABOUT US CONMED Corporation is a progressive, global medical device company, operating in 20 countries. Through thoughtful leadership, innovation and team work, we are changing the future of healthcare. Our 3,500 employees worldwide make meaningful contributions, positively impact the business, and advance in their careers as our company and product portfolio grows. We are a leader in Orthopedics, General Surgery, Gynecology, Gastroenterology, Pulmonology, and Anesthesiology and our employees enjoy challenging and diverse job opportunities across these varied specializations. CONMED is headquartered in the United States. We operate throughout Canada, with an office in Mississauga, Ontario, as well as 18 additional countries globally. Our international presence includes more than 20 locations throughout Europe, Australia, Latin America, Asia, North America, and the Middle East. JOB DESCRIPTION The role is responsible for all customer service interactions via phone while processing orders with a high regard for confidentiality, detail and accuracy. The CSA’s primary responsibilities include answering incoming customer calls, processing customer orders, providing basic product information upon request and assisting customers with requests for special processing or general order status information. In addition, this role is responsible to communicate backorder status, pricing, product cross-reference, local sales contacts to customers. In this role, you will be responsible to handle first level customer complaints and have difficult customer conversations. At CONMED, you'll work closely with a close-knit team of talented professionals who will mentor you to grow and take on more responsibility. If you have a passion for customer service, are energetic, independent, and able to multi-task this role is a fit for you. Come inspire us through your dedication, creativity and exceptional performance - we'll do the same for you! KEY RESPONSIBILITIES Provide professional and efficient service to customers while processing orders and providing information. Answer incoming customer calls, entering customer orders, providing basic product information, assisting customers with various requests for special processing or general order status information. Provide essential information to callers including backorder status, pricing, product cross-reference and local sales contacts. Coordinate and process large capital orders to ensure timely shipments ensuring the customer information is accurate and that the purchase order and other related documents meet company guidelines. Provide any backorder release dates and/or make recommendations for substitutions to prevent a backorder. Expedite all rush orders and communicate any delays due to backorders with the end user. Determine accuracy of customer account information and process requests for changes as determined necessary. Obtain required information including tax-exempt certificate and credit trade references to establish new accounts or to make changes to existing accounts. Monitor current sales and marketing promotions and ensure that orders are processed according to established guidelines. Enforce company policy concerning distributors, discount pricing, national account compliance, and deliver order processing. Respond to requests for product returns by issuing RMA numbers. Process price adjustment credits and record complaint information according to prevailing guidelines and policies. Process customer complaint requests as required. Participate in on-going product training and other departmental training as deemed appropriate by the management team. Perform other duties and special projects as assigned. Adhoc duties as assigned MINIMUM QUALIFICATIONS Fluent in written and spoken English and French 2-3 years’ experience working in customer service. 2 years’ experience in an office environment. Experience in medical devices/pharmaceutical industry is an asset. University degree or college diploma. Proficient in all MS Office Applications. Additional Requirements: Ability to spend a substantial amount of time working with a computer at a standard office work station or at home work area. WHY CHOOSE CONMED? Not only is CONMED Canada recognized as a Great Place to Work® but it also offers a wide array of perks and benefits to fit your unique needs! Competitive Compensation Employer funded Health and Dental Benefits and Extended Healthcare Services Employer Funded Pension Program Mentoring and Career Development Programs and Opportunities Health Care Spending Account Lifestyle Spending Account 3 Weeks’ Paid Vacation to Start 5 Paid Wellness Days “Dress For Your Day” Dress Code Attire Flexibility/Hybrid Work Model Social Activities Employee Recognition Program and Events Education Reimbursement An Inclusive and Engaged Work Environment CONMED is a strong advocate of workforce diversity. All qualified applicants will receive consideration for employment CONMED Corporation is a progressive, global medical device company. Through thoughtful leadership, innovation and team work, we are changing the future of medicine. Our 3,500 employees worldwide make meaningful contributions, positively impact the business, and advance in their careers as our company and product portfolio grows. We are a leader in Orthopedics, General Surgery, Gynecology, Gastroenterology, Pulmonology, and Anesthesiology and our employees enjoy challenging and diverse job opportunities across these varied specializations. We are headquartered in upstate New York with additional domestic facilities in FL, CA, MA, CO, and GA. We have an international presence in more than 20 locations throughout Europe, Australia, Latin America, Asia, North America, and the Middle East.