Link Technologies (LinkTechConsulting.com), a Las Vegas, NV based IT consulting firm, is currently seeking an Analyst – IT Solution to join our team.

JOB OVERVIEW

The Analyst – IT Solution will be responsible for on-call and system support for specific applications, collaborating with business users and stakeholders to develop business and functional requirements, and executing short-term projects independently. They will maintain expertise in a particular application environment or functional vertical and work with IT professionals to ensure system stability, efficiency, and responsiveness to business needs.

QUALIFICATIONS

· Must be 21 years or older.

· Employer asks for I-9 information.

· Demonstrated experience with LMS FOH is REQUIRED.

· Experience with secondary applications include: InfoGenesis, Enseo/IPTV, GroundWidgets, Passkey, Visionline, Bartech, and CRS.

· Bachelor’s degree or equivalent in a relevant field.

· Minimum five (5) years of experience in business requirements gathering and definition.

· Minimum three (3) years of experience in IT or working with IT professionals.

· Proven experience with multiple applications and interfaces, e.g., financial systems or expertise in a relevant LVS functional area, i.e., FOH, BOH, gaming, marketing, IT.

· Experience in large projects with strong business analysis skills and the ability to provide consultative recommendations.

· Strong interpersonal skills for effective communication with diverse guests and team members.

· Availability to work varied shifts, including nights, weekends, and holidays.

· Ability to obtain and maintain Nevada Gaming Control Board registration and any required certifications or licenses.

· Preferred experience with casino and hospitality applications.

DUTIES AND RESPONSIBILITIES

· Offer subject matter expertise for business functions or configuring application system environments within the VCR Application suite.

· Collaborate with the product management team to provide expertise in determining business requirements, addressing opportunities or issues across business functions, such as Front-of-House.

· Partner with the product management team and vendors, actively participating in the solution phase to support business requirements across various functional areas.

· Contribute to project/effort modeling and solution sizing.

· Develop functional and technical specifications based on business requirements.

· Establish criteria for supporting developed solutions.

· Create comprehensive solutions encompassing systems development, process improvement, organizational change, strategic planning, or policy development.

· Manage multiple concurrent initiatives, including application and on-call support, minor and major projects, functional requirements, systems specifications, and subject matter expertise.

· Independently work with users to define concepts under the direction of Project and Product Managers.

· Continuously expand knowledge of the application suite.

· Independently provide L2 application and on-call support for the application suite and manage short-duration projects; typically, one (1) to three (3) months.

· Serve as a resource for major projects as needed.

· Gather requirements through interviews, document analysis, workshops, surveys, site visits, business process descriptions, use cases, scenarios, business analysis, and task and workflow analysis.

· Critically evaluate information from multiple sources, reconcile conflicts, break down high-level information into details, and abstract up from low-level information to a general understanding, distinguishing user requests from underlying needs.

· Proactively communicate and collaborate with external and internal customers to analyze information needs and functional requirements, delivering artifacts such as business and functional requirements and use cases as needed.

· Utilize experience in enterprise-wide requirements definition and management systems and methodologies.

· Drive and collaborate with business units on executing their plans effectively.

· Act as a conduit between the customer community (internal and external) and the software development team to facilitate the flow of requirements.

· Develop requirements specifications using standard templates and natural language.

· Collaborate with developers to establish technical vision and analyze trade-offs between usability and performance needs.

· Exhibit excellent verbal and written communication skills and interact professionally with a diverse group of executives, managers, and subject matter experts.

· Demonstrate strong analytical and product management skills, including the ability to interpret customer business needs and translate them into application and operational requirements.

· Maintain strong organizational skills, a customer service focus, attention to detail, and a process-oriented approach.

· Present information effectively to senior leaders.

· Adapt flexibly to a changing environment.

· Ensure safety as a key function of this job.

· Maintain consistent and regular attendance, including on-call availability on a rotational basis, as an essential function of this job.

· Perform other related duties as assigned.

Link Technologies is an equal opportunity employer. All qualified applicants will receive consideration for employment without discrimination because of race, color, religion, sex, gender identity/expression, sexual orientation, national origin, protected veteran status, disability, or any other factors protected by law.

Job Type: Contract

Benefits:

• Dental insurance
• Health insurance
• Vision insurance

Experience level:

• 5 years

Schedule:

• 8 hour shift

Experience:

• SQL: 1 year (Preferred)

Ability to Commute:

• Las Vegas, NV (Preferred)

Ability to Relocate:

• Las Vegas, NV: Relocate before starting work (Required)

Work Location: In person