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At Lindt, we are a global fast-growing consumer goods company, enchanting the world with premium chocolate. We are driven by our passion for excellence and go the extra mile ensuring that every Lindt experience is nothing short of exceptional. Our collective efforts are geared towards making a positive impact, not only in the world of premium chocolate but also in the lives of our employees, customers, and communities. Our company embraces a culture defined by the core values of Excellence, Innovation, Entrepreneurship, Responsibility, and Collaboration, fostering a dynamic and collaborative environment where these principles drive our success.
Position Purpose:
The Customer Service Manager is accountable for compliance, processing, and fulfilment of our customer's orders to maximize On Time, In Full service levels at the right cost. This is accomplished through effective leadership and development of the Customer Service and Customer Compliance Teams to ensure; our customers respect our policies and pricing, orders are processed timely and accurately, we exceed our customer's service expectations. This role engages across Sales, Finance, and Supply Chain leadership to ensure we meet or exceed our internal targets and customer's expectations.
This is a hybrid role that requires three days per week in our Stratham, NH corporate office.
Essential Job Functions & Responsibilities:Leadership in Delivering Service at the Right Cost
Logistic Deductions Management
Cross Functional Communication
Team Development
Full Time
Consumer Goods
$99k-130k (estimate)
04/20/2024
06/19/2024
lindt-spruengli.com
KANSAS CITY, MO
3,000 - 7,500
1845
SIMON C KEHL
$10M - $50M
Consumer Goods
The Lindt & Sprngli Group - premium chocolate since more than 175 years Lindt & Sprngli is recognized as a leader in the market for premium quality chocolate, offering a large selection of products in more than 120 countries around the world. During 175 years of Lindt & Sprngli's existence, it has become known as one of the most innovative and creative companies making premium chocolate. The beginnings of Lindt & Sprngli are in 1845, when father and son for the first time manufactured solid chocolate in their small confectionery Sprngli & Son, at that time yet a partnership. Since then, the co...mpany has gone through many different eras, but the entrepreneurial spirit and passion for making chocolate that drove both the Sprngli family as well as Rodolphe Lindt, when he invented the first truly melting chocolate and later on sold his business to Sprngli, are still alive. Today, quality chocolate products by Lindt & Sprngli are made at 11 own production sites in Europe and the USA. They are distributed by 28 subsidiary companies and branch offices, in more than 500 own stores, and also via a comprehensive network of more than 100 independent distributors around the globe. With more than 13,500 employees, the Lindt & Sprngli Group reported sales of CHF 4.02 billion in 2020.
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