Description

Reporting to the Director of Information Technology, the Network Administrator is an expert and professional who helps achieve the objectives of the Library by implementing new technological solutions, and maintaining and administering existing systems, with a primary emphasis on network related operations and security. 

The Network Administrator will also be responsible for some SaaS system administration such as Microsoft 365 Teams and SharePoint. The Network Administrator is a peer to the System Administrator and will share some responsibilities and support duties with this person.

Requirements

KEY ACCOUNTABILITIES AND ESSENTIAL FUNCTIONS

1. Network management: Designs, installs, deploys, and maintains Library network infrastructure including physical equipment such as switches, routers, firewalls, and wireless access points, and logical organization and related services and features such as VLAN, DHCP, DNS, Certificates, and Teams phone.
2. Application management: Administer, maintain, and support a variety of general purpose and library specific applications and subscriptions such as DUO, AD, IIS, and network related aspects of Alma and Primo. Collaborates with the IT team to administer the Library's Microsoft 365 systems including: Exchange Online, OneDrive, Teams, and SharePoint. Research and continue the build-out of additional Microsoft 365 capabilities.
3. Cybersecurity and physical security system management: Maintains core Library security related systems such as security camera system, access control system, firewall, network aspects of security and vulnerability management systems. Follows industry news to be aware of current attacks and vulnerabilities to assess and respond to Library vulnerabilities. Incorporating security mindfulness in all other responsibilities.
4. Information technology support: Diagnose and respond to staff and patron technology needs including PC, network, and A/V related systems. Diagnose and respond to infrastructure disruptions which may require action and response outside of normal working hours.
5. IT Planning: Maintains awareness of technology trends and collaborates with Director of Information Technology to recommend improvements so that the Library infrastructure remains current, healthy, secure and serves well current and future technology needs. 
6. Other: Performs other duties as assigned or requested for the general support of the Library.

EDUCATION AND EXPERIENCE

Required

• High School Diploma or equivalent.

At least 3-5 years of relevant IT experience in the following areas

• Network planning such as physical topology, logical IP and VLAN organization.
• Network hardware and configuration experience including Cisco IOS.
• Wireless network administration.
• Firewall management responsibilities.
• Microsoft Active Directory administration.
• Microsoft 365 and Azure administration including Teams and SharePoint.
• Identity and security related technologies such as AD, Entra, DUO.
• Windows and Linux server configuration, and maintenance including scripting with PowerShell and Linux shells. 
• Cybersecurity related responsibilities such as log review, analysis, and escalation.

Desirable

• Associate or bachelor’s degree in related field. 
• Experience working within a library, museum, academic, or cultural institution.
• VMware server virtualization infrastructure experience.
• Azure Conditional Access experience.
• CIS Controls experience.
• PCI compliance experience.

COMPETENCIES

1. Teamwork: Collaborates effectively with colleagues, actively contributing to group efforts to achieve team goals.
2. Partnership and Relationships: Cultivates productive relationships across all organizational levels by actively listening to understand underlying needs and taking ownership of satisfaction.
3. Responsiveness: Demonstrates a keen sense of responsiveness, promptly addressing requests, performing tasks, and prioritizing actions.
4. Initiative: Proactively identifies opportunities, takes action, and drives positive change.
5. Attention to Detail: Ensures high-quality outcomes by meticulously reviewing all aspects of work for accuracy, completeness, and freedom from errors or omissions.
6. Problem-solving: Systematically defines problems, identifies root causes, proposes potential solutions, takes action, and evaluates results. Engages others to gain a comprehensive perspective on problems and solutions.
7. Adaptability: Adapts approaches to effectively navigate changes in work environments, requirements, processes, or tasks. Maintains a positive attitude in the face of ambiguity and change.
8. Integrity: Demonstrates unwavering integrity and honesty, maintaining confidentiality and neutrality in complex and sensitive situations.
9. Judgment: Exercises sound judgment, balancing staff needs and reasonable options during crises and day-to-day network administration.
10. Communication and Documentation: Possesses excellent verbal and written communication skills, ensuring clarity for non-IT staff and enabling repeatable success within the IT domain. 

WORK CONDITIONS

This is not a remote position. The work is primarily performed in an office setting.

COMPANY VALUES/STATEMENTS

The Linda Hall Library is an Equal Opportunity Employer and does not discriminate on the basis of race, religion, color, sex, gender identity, sexual orientation, age, non-disqualifying physical or mental disability, national origin, veteran status or any other basis covered by appropriate law. All employment is decided on the basis of qualifications, merit, and business need.

The Linda Hall Library is an Equal Opportunity Employer M/F/D/V.