4 Client Services Coordinator Jobs in Hicksville, NY
LincolnIT is Hiring a Client Services Coordinator Near Hicksville, NY
Helpdesk / Client Service CoordinatorLincoln is on the lookout for an individual with between 1-3 years of IT related experience. Candidate must also have a strong desire to be a part of a nationally recognized company in the fastest growing industry on earth, and to never hate going to work on Mondays again.
The individual we seek will serve as the client advocate for our existing and new clientele. In addition to being well organized, efficient, and able to work in a team environment, consequently you will be expected to conduct yourself in a highly professional manner at all times while displaying excellent customer service skills.
Required Skills
- Strong belief in customer service
- Experience with ConnectWise is a plus
- Experience with an MSP is preferred
- Ability to work in a fast paced environment
- Ability to meet deadlines and work under tight time constraints
- Excellent written and verbal skills
- Understanding of basic phone operations and etiquette
- Follow company guidelines for issue tracking and time accounting
- Typing skills to ensure quick and accurate entry of service request details
- Exceptional analytic and problem solving skills
- A strong belief in ethical business principles
- Answer phones from clients. Triage all calls based on severity and impact
- Schedule dispatch engineers and coordinate communication to clients
- Enter service requests into the ticketing system
- Proactively review and monitor service tickets to ensure timely and accurate client follow-up and resolution
- Serve as an entry point for client concerns and questions
- Act as the primary customer interface for all service requests and relationship management
- Process service requests as they arrive through email, manual entry, or direct customer input
- Communication with customers as required: keeping them informed of incident progress, notifying them of impending changes or agreed outages
- Escalate service requests that cannot be scheduled within agreed service levels
- Improve customer service, perception, and satisfaction
- Fast turnaround of customer requests
- Ability to work in a team and communicate effectively
- Knowledge of Microsoft Office
- Basic understanding of printers
- Prior experience working in a ticketing system
- Basic knowledge of technical terminology regarding Information Technology/Technical aptitude
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Job Summary
Full Time
$59k-77k (estimate)
05/19/2024
07/08/2024
The job skills required for Client Services Coordinator include Client Service, Customer Service, Microsoft Office, Problem Solving, Accounting, Communicates Effectively, etc. Having related job skills and expertise will give you an advantage when applying to be a Client Services Coordinator. That makes you unique and can impact how much salary you can get paid. Below are job openings related to skills required by Client Services Coordinator. Select any job title you are interested in and start to search job requirements.
The following is the career advancement route for Client Services Coordinator positions, which can be used as a reference in future career path planning. As a Client Services Coordinator, it can be promoted into senior positions as a Client Service Specialist III that are expected to handle more key tasks, people in this role will get a higher salary paid than an ordinary Client Services Coordinator. You can explore the career advancement for a Client Services Coordinator below and select your interested title to get hiring information.
If you are interested in becoming a Client Services Coordinator, you need to understand the job requirements and the detailed related responsibilities. Of course, a good educational background and an applicable major will also help in job hunting. Below are some tips on how to become a Client Services Coordinator for your reference.
Step 1: Understand the job description and responsibilities of an Accountant.
Quotes from people on Client Services Coordinator job description and responsibilities
Client services coordinators support the production of marketing campaigns to promote brand awareness on various social platforms.
01/31/2022: Gary, IN
Handle client escalations and provide corrective actions.
01/07/2022: Trenton, NJ
Negotiate service contract and costs with clients as needed.
03/25/2022: Albuquerque, NM
Schedule regular client meetings and teleconferences to strengthen client relationships.
02/06/2022: Toledo, OH
The Client Services Coordinator provides general administrative support to an office or group of sales professionals.
03/30/2022: Fort Wayne, IN
Step 2: Knowing the best tips for becoming an Accountant can help you explore the needs of the position and prepare for the job-related knowledge well ahead of time.
Career tips from people on Client Services Coordinator jobs
For Client Services Managers to accomplish their job effectively, they need to fulfill quite a few job requirements.
01/16/2022: Springfield, IL
Request Feedback To The Clients.
02/27/2022: Boca Raton, FL
Built relationships with the client team to quickly understand requirements and business objectives.
02/05/2022: Hialeah, FL
client services coordinator positions require a wide variety of skills and draw on many fields.
03/08/2022: Gainesville, FL
Strong client relations skills are key to building and maintaining long-lasting business relationships.
01/13/2022: Fort Wayne, IN
Step 3: View the best colleges and universities for Client Services Coordinator.
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