Medical Front Desk Specialist

Lincoln Family Medical Group is committed to family medical care for the whole person, including mind, body and spirit.

We are currently seeking a full-time Medical Front Desk Specialist. We are looking for a detail oriented, team player who enjoys multi-tasking and taking initiative. This position plays a critical role in the facilitation of teamwork, communication, and positive office environment for providers, co-workers, and patients.

As with any Front Desk position, interaction with others is constant and interruptive. Work requires a positive approach to multiple assignments that require attention to detail, critical thinking and problem solving.

Responsibilities include:

• Welcomes and greets all patients and visitors.
• Answering phone calls promptly.
• Determines the purpose of visit or phone call and directs as needed. Responds to routine requests for information.
• Check patients in, verify and obtain the necessary demographic, insurance and financial information.
• Collect applicable copayments and co-insurance.
• Works directly with billing department on patient balances due.
• Ensures all demographic and billing information is up to date at each visit.
• Manages patient flow to reduce patient wait time.
• Schedules appointments to optimize patient satisfaction, provider time according to practice guidelines for office visits and procedures.
• Requests information to obtain medical records for any new patient scheduled.
• Checks insurance eligibility and communicates possible patient responsibility to patients.
• Obtains necessary signatures on patient paperwork.
• Ensures that all demographics and insurance is accurate and up to date at every visit.
• Maintains confidentiality of all information in accordance with HIPAA
• Checks patient out from their appointment, ensuring proper scheduling of any follow up appointments.
• Reconciles schedule to make sure all is correct at the end of day.
• Makes certain that all end of the day tasks are completed, prepares front desk for the following day.
• Confirming that all money is balanced and creates bank deposit for drop-off.
• All other duties assigned.

Requirements include:

• 1 years of medical front desk experience.
• High School diploma or equivalent.
• Excellent phone and in-person customer service skills.
• Ability to work independently. Adapting to rotation of five stations at the front desk.
• Ability to work a flexible schedule as needed.
• Understanding of medical terminology is necessary.

Hours are full-time M-F daytime hours. Excellent benefits package. Pay is competitive and based on experience, fit, and qualifications.

Job Type: Full-time

Benefits:

• 401(k) matching
• Dental insurance
• Employee discount
• Flexible spending account
• Health insurance
• Life insurance
• Paid time off

Schedule:

• Day shift
• Monday to Friday
• No weekends

Experience:

• Medical receptionist: 1 year (Preferred)

Work Location: In person