Introduction

Essential Functions

• Multi-task effectively to include supervision of several crews engaged in multiple simultaneous ground services activities.

• Communicate effectively with tenants, vendors, subordinates, coworkers, and management.

• Carry out supervisory responsibilities with subordinates in accordance with the Lincoln Airport Authority’s policies and applicable laws, including evaluation and training.

• Load and unload aircraft cargo, move baggage to and from terminals, and from receiving and dispatching aircraft.

• Properly organize all luggage onto corresponding flights.
• Check-in and process passengers and baggage onto the flight.
• Light cleaning of the aircraft on return flights (flights returning to LNK and departing in 60-90 minutes for the second flight of the day.)
• Deep clean of aircraft that remain overnight.
• Stock catering services for each flight.
• Operate heavy machinery.

• Provide check-in counter services for the passengers departing on the customer airlines.
• Provide gate arrival and departure services. The agents are required to meet a flight on arrival and provide departure services, including boarding passengers and closing flights.
• Staff the transfer counters and customer service counters.

• Overtime may be required to help serve our customers.
• Reliable, punctual attendance is a crucial function of the position.
• Other duties, tasks, and responsibilities may be assigned at any time.

Required Knowledge, Skills, and Abilities

• Ability to thoroughly understand and comply with the Airport Security Plan.
• Knowledge of the principles of facility maintenance.
• Knowledge and use of, or ability to learn, computer software programs.
• Knowledge of work hazards, safety procedures, and safety matters.
• Ability to plan, schedule, and review the work and performance of others in a manner conducive to proficient performance and high morale
• Excellent communication skills to direct employees, coordinate with other departments, answer public inquiries, and enforce rules tactfully but firmly.

• Effectively supervise and evaluate staff by maintaining a safe and healthy work environment by establishing and enforcing organization standards and adhering to legal regulations.
• Ability to take initiative and apply considerable ingenuity and practical knowledge to interpret and resolve new, unusual, or particularly troublesome situations.
• Ability to report conditions and describe situations clearly and logically, both orally and in writing.
• Ability to read and interpret technical journals, manuals, and other materials pertaining to facility maintenance, equipment, systems, and repair.
• Ability to adjust and be flexible in meeting changing work needs and demands.
• Ability to work cooperatively with all employees in all departments.
• Ability to maintain a high degree of ethics, integrity, and confidentiality.
• Ability to deal with pressure and complaints with a pleasant demeanor and respectful attitude.
• Ability to monitor radio messages while doing other work throughout the day.
• Flexibility to be available for emergency call-outs during off time.
• Speak with clarity, and read and write English fluently.

Education and Experience

• Two years of supervisory experience is preferred.
• One year of ground services experience preferred
• Knowledge of airport operations is preferred.

Physical Requirements

• Lift and/or move up to 70 lbs. utilizing safe and proper lifting techniques and equipment.
• Safely climb in and out of trucks and up and down stairs and ladders.
• Ability to sit, climb or balance, stoop, kneel, crouch, crawl, stand, and walk.
• Specific vision abilities are required, such as close vision, distance vision, color vision, peripheral vision, depth perception, and the ability to adjust focus.
• Endure various work environment characteristics, including climatic temperature extremes such as cold, hot, wet, and /or humid conditions; moving mechanical parts/ equipment.

Safety Requirements

Summary