Functioning within the Health System’s mission, vision, values, objectives, and policies and procedures, the Certified Medical Assistant (CMA) performs a variety of routine clinical and administrative tasks to ensure the smooth and efficient operations of the clinic. The CMA assists in the delivery of basic direct patient care under the supervision of a licensed nurse or provider. Clinical duties include preparing patients for exams, obtaining vital signs, performing venipunctures, performing drug screen collections and administering various tests which s/he is qualified to perform. Performs general office functions including obtaining patient information, establishing patient charts and completing various forms. May perform duties in off-site locations as directed. The CMA is responsible for taking calls for after-hours drug screens as required based on clinic location.

Education: High School diploma or equivalent (e.g. GED) and completion of an accredited Medical Assistant r program are required.

Licensure/Certification: Certification as a Medical Assistant by an approved national examination agency required.

Experience: One to three years’ experience in health care specific to physician office practice required. Previous experience with Prior Authorization process preferred.

Skills: Must have knowledge of business office procedures, strong writing skills, and possess the ability to accurately input patient information into the hospital information system (HIS). Must also demonstrate skill in operating a computer, word processing programs, and other office machines. Strong communication skills, including the ability to greet patients, answer the telephone in a pleasant and helpful manner, and the ability to speak clearly and concisely, are also required. The CMA must effectively establish and maintain working relationships with patients, associates, physicians, and the public. S/he must have the ability to read, understand, and follow oral and written instructions, and demonstrate accuracy with basic office skills including filing by alphabetic or numeric systems, maintaining records, and recording test results. Technical skill requirements include knowledge of medical practice with the demonstrated ability to assist in giving patient care, including examination, diagnostic, and treatment room procedures. The CMA must also have the ability to take vital signs and have knowledge of medical equipment and instruments used to administer patient care. Basic knowledge of common safety hazards and precautions to establish a safe work environment and the ability to react calmly and effectively in emergency situations are also required.