The Supervisor contributes to the venue's success by directing and controlling bars on the property to ensure quality control, a positive guest experience, and profitability. The Supervisor’s responsibility is to direct the operation of the bar experience, attain sales and profit objectives, and maintain the highest standards of beverage quality, service, cleanliness, safety, and sanitation.

Responsibilities:

• Acts as an ambassador of the beverage program engaging with team members and guests 

• Ensure prompt, friendly service according to venue guidelines 

• Oversees team member training for new team members and is responsible for ongoing training

• Acts as main point of contact for pop-up events, partnerships, and sponsorships to ensure 

• Maintains and updates training materials for beverage program 

• Provides employees, managers, and guests with a positive experience and atmosphere 

• Direct overall activities and performance of employees on a shift-by-shift basis 

• Drive positive Guest experience through presence in the bar with the team and guests 

• Maintain complete knowledge of glassware, ingredients, preparation methods, garnishes for each drink 

• Presence at all outlet pre-shift meetings to present beverage updates, one cocktail, wine or beer daily/weekly focus 

• Supports Beverage Manager on month-end inventory count

• Confirm all cocktail modifications within POS system are accurate and button builds are programmed and print correctly 

• Maintains working knowledge of beverage inventory, pars of goods, and communicates needs for ordering to beverage manager or outlet GMs

• Manage the responsible service of alcohol. Monitor alcohol awareness

• Promote an atmosphere of positive Guest Relations. Build Guest relationships and respond to Guest complaints or concerns professionally and in a timely manner.

• Correct unsafe practices or conditions 

• Maintain bar cleanliness and organization for both the bar and FOH service areas

• Ensures that proper cash handling procedures are followed 

• Assists in ordering of food and beverage items as well as controlling of cost and waste. Assists with scheduling staff 

• Ensures that all meal and rest breaks are provided when required

• Supervise cleaning and maintenance of equipment and arrange for repairs, contracts, and other services. Maintain restaurant cleanliness and organization for both the interior and exterior of the restaurant

• Prepares reports at end of shift: Payroll & Cash drops

Requirements:

• Must be at least 21 years of age

• Prior experience in a quality luxury hotel, restaurant or bar brand; depth of knowledge with craft cocktail bars with a strong mixology program

• Knowledge of Food and Beverage operations; track record of strong leadership and strategic planning skills; and proven achievements in optimizing guest and team member engagement

•  Ability to work nights, weekends , holidays and p.m shifts

• Strong interpersonal relations and leadership abilities. Exemplifies a passionate “can do” attitude with natural leadership and motivational skills

• Working knowledge of Food & Beverage operations, financials, and budgeting systems with a clear understanding of cost controls and driving top-line revenue

• Excellent organizational, verbal, and written communication skills

• Demonstrate a passion for people with a strong network of contacts within the local events and restaurant/bar industry