LightspeedDMS LLC is looking for a detail-oriented and savvy Programmer Analyst to join our Customer Success team. As a Forms Builder, you will work directly with our dealership clients to create customized computer forms, coordinating all changes and requests. You will demonstrate your administrative expertise as the vital link between Lightspeed and the dealership's Finance & Insurance (F&I), Sales, Parts, and Service departments. You will work directly with Lightspeed Technical associates regarding product change requests and application defects. The Forms Builder is responsible for facilitating the coding, testing, and delivery of Forms to our existing and new client base.

Responsibilities Include but not limited to:

• Assembles, organizes and maintains forms library by generating, changing, or deleting forms. Supports internal and external clients and their forms needs.
• Maintains records of workloads, client statuses with regards to problem resolution, and ensures billing is processed in a timely manner.
• Responsible for training associates as determined by management and acts as a go-to individual for members of the team and as an escalation point for issues of higher technical abilities.
• Proactively generates new business from existing client base, pursues new business through communications to our client base, and makes suggestions for change that will streamline efficiencies in department organization.
• Ability to work flexible hours, as late as 6pm MST on weekdays. You will work directly with LS Technical Assoc regarding product change requests and the reporting of application defects.

Qualifications:

• Associates or BS in Accounting/Finance is preferred but not required.
• A successful candidate must have excellent computer skills including MS Office. DMS and Salesforce experience preferred.
• Previous experience creating forms is desired.
• Must possess excellent customer service skills. The ability to prioritize and manage multiple projects. Problem-solving skills, and the initiative to learn how to build new financial forms and formulas, while also correcting existing forms and formulas.
• Having a strong attention to detail is a requirement to be successful in this role.
• Superb time management and organization skills for meeting defined deadlines is required.

Preferred qualifications:

• Powersports, RV, or Marine dealership experience, with an understanding of the purpose of the F&I Department. Banking, customer service, or help desk experience is also helpful
• Database knowledge preferred.
• Background in accounting, math, Finance, or a related is ideal.