Technical Support Specialist

Come work at one of the best and fastest growing companies in Sarasota County!
Lightspeed Voice is an award-winning hosted VoIP provider that provides our enterprise-grade communication platform to businesses across the country. We’re looking for smart, hardworking people to join our team and be a part of our growth and success.

Lightspeed Voice is currently seeking Technical Support Professionals to support our customers by phone and email. If you have previous technical support experience, great communication skills, and the desire to learn everything there is to know about Linux, Networking, and telephony, this may be the perfect job for you. The position is ideal for an ambitious, experienced support professional who seeks an opportunity to join an entrepreneurial and rapidly growing company.

We're looking for candidates with the following qualities and experience:

• Proven track record in a customer-facing technical support position.
• Experience with basic router configurations and other network devices like switches, IP telephones, basic networking issues and tools, LANs, WANs, and internet connectivity issues, like ping, traceroute, etc.
• General knowledge of internet service providers.
• Outgoing and personable.
• Excellent troubleshooting skills.
• Excellent communications skills - both written and verbal.
• Excellent analytical skills with a great deal of attention to detail.

Lightspeed Voice offers competitive compensation based on experience. We also offer comprehensive benefits including 100% employer paid health, dental, and vision insurance and paid vacation time.

Benefits:

• 401(k) -3% Safe Harbor Plan, vests immediately
• Employee assistance program
• Employee discounts
• Flexible Spending Account
• Paid Time off - 3 weeks
• Tuition Certification reimbursement
• Fitness Reimbursement
• Hybrid work from home
• Flexible schedule
• The following monthly insurance premiums are 100% paid for the employee: dental insurance, vision insurance, disability insurance, health insurance, and life insurance.

Required education: High school or equivalent.

Required experience: Networking, VoIP, Customer Service, Call Center: 1 year.

Salary: $19.00 per hour

Job Type: Full-time

Schedule:

• 8 hour shift
• Monday to Friday

Ability to commute/relocate:

• North Venice, FL 34275: Reliably commute or planning to relocate before starting work (Required)

Job Type: Full-time

Salary: From $19.00 per hour

Expected hours: No more than 40 per week

Benefits:

• 401(k)
• Dental insurance
• Employee assistance program
• Flexible schedule
• Flexible spending account
• Health insurance
• Life insurance
• Paid time off
• Professional development assistance
• Retirement plan
• Tuition reimbursement
• Vision insurance

Compensation package:

• Hourly pay

Experience level:

• 1 year

Schedule:

• 8 hour shift
• Monday to Friday

Job Type: Full-time

Pay: From $19.00 per hour

Benefits:

• 401(k)
• 401(k) matching
• Dental insurance
• Employee assistance program
• Flexible spending account
• Health insurance
• Life insurance
• Paid time off
• Professional development assistance
• Retirement plan
• Vision insurance

Experience level:

• 1 year

Schedule:

• 8 hour shift
• Monday to Friday

Work Location: In person