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7 Technical Support Specialist, (Dutch & English) Jobs in Amsterdam, NH

Lightspeed Commerce
Amsterdam, NH | Full Time
7 Months Ago
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Technical Support Specialist, (Dutch & English)
Lightspeed Commerce Amsterdam, NH
Full Time 7 Months Ago

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Lightspeed Commerce is Hiring a Technical Support Specialist, (Dutch & English) Near Amsterdam, NH

Hi there! Thanks for stopping by 👋

Are you actively looking for a new opportunity? Or just checking the market? Well… you might just be in the right place!

As part of Lightspeed’s Support team, you will be the first point of contact with our customers, and therefore you will be dealing with a wide variety of requests. This in turn allows you to work closely with multiple different teams at Lightspeed. We believe that customer support is more than just providing answers to our customers' questions, so together with the team you also focus on constantly improving our product.

We’d like you to share your ideas on how we can innovate or improve our business to ensure the best customer experience and support our customers in their success. 

Our customers' success is our success.

What you’ll be doing:

  • You will support our customers fully in all questions regarding our product and answer their inquiries via telephone and e-mail (inbound);
  • You will keep a documentation of all requests in our ticket system and find the right solutions on your own;
  • You will be the interface between the customer and our various departments;
  • Provide excellent customer experience through technical support; 
  • Use consistent troubleshooting techniques to quickly and efficiently identify the source of customer issues and provide a prompt and appropriate solution;
  • Properly document and track customer issues and resolutions;
  • Follow escalation procedures as required;
  • Liaise with team leaders to best handle day to day situations to better customer experiences;
  • Handle miscellaneous duties and responsibilities as defined by management;

What you need to bring:

We’re a team of 10 people located across Europe and Belgium. Our team is responsible for providing customer support for Belgium, French and Dutch business customers and guarantee an amazing customer experience. 

We're looking for a Support Specialist who has experience with the following:

  • Experience of customer service, ideally in a technical environment;
  • Excellent communication skills in both English and Dutch or Flemish (written and verbal);
  • Strong attention to detail with an emphasis on customer service;
  • Proven troubleshooting skills, especially when dealing with new or complex issues;
  • Flexibility on working days and shifts (weekends included)

Even better if you have, but not necessary

  • Passion in technology;
  • Working knowledge of Mac OS and basic knowledge of HTML/CSS;
  • Hospitality experience;
  • French written and verbal communication skills;

We know that people are more than what’s on their CV. If you’re unsure that you have the right profile for the role... hit the ‘Apply’ button and give it a try!

What’s in it for you?

Come live the Lightspeed experience...

  • Ability to do your job in a truly flexible environment;
  • Genuine career opportunities in a company that’s creating new jobs everyday;
  • Work in a team big enough for growth but lean enough to make a real impact;

… and enjoy a range of benefits that’ll keep you happy, healthy and (not) hungry:

  • Lightspeed share scheme (we are all owners)
  • Flexible working policy and holiday allowance 
  • Company pension program
  • Health and wellness benefit 
  • Mental health online platform and counselling & coaching services
  • Paid leave and assistance for new parents
  • Language classes & LinkedIn Learning license
  • Volunteer day
  • Work from home and internet allowance

Job Summary


Full Time





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The following is the career advancement route for Technical Support Specialist, (Dutch & English) positions, which can be used as a reference in future career path planning. As a Technical Support Specialist, (Dutch & English), it can be promoted into senior positions as a Technical Support Manager that are expected to handle more key tasks, people in this role will get a higher salary paid than an ordinary Technical Support Specialist, (Dutch & English). You can explore the career advancement for a Technical Support Specialist, (Dutch & English) below and select your interested title to get hiring information.

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If you are interested in becoming a Technical Support Specialist, you need to understand the job requirements and the detailed related responsibilities. Of course, a good educational background and an applicable major will also help in job hunting. Below are some tips on how to become a Technical Support Specialist for your reference.

Step 1: Understand the job description and responsibilities of an Accountant.

Quotes from people on Technical Support Specialist job description and responsibilities

Technical support specialists work with end-users to provide technical support and assistance for technical, software and hardware problems.

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Technical support specialists provide assistance and guidance to customers who are experiencing difficulties with technological equipment or software.

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Technical support roles are primarily office based, and email/phone are the most popular ways to communicate with customers.

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A technical support specialist provides technical assistance for users of computers, networks, software, or other devices.

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Technical support specialists provide computer support for organizations or businesses.

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Step 2: Knowing the best tips for becoming an Accountant can help you explore the needs of the position and prepare for the job-related knowledge well ahead of time.

Career tips from people on Technical Support Specialist jobs

The minimum education requirement for a technical support specialist role can vary from position to position.

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Technical support specialists must have patience and be sympathetic to diffuse any frustration the end-user may be feeling.

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To become tech support, at minimum, an associate degree or certification with on-the-job training.

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Trains customers on how to use hardware and software.

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Be an Oracle Certified Associate.

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Step 3: View the best colleges and universities for Technical Support Specialist.

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