POSITION : Accessible User Experience (AUX) Specialist

REPORTS TO : Director, Accessible User Experience Services (AUX)

STATUS: Full time, Exempt

JOB CLASSIFICATION : Specialist II

UNION ELIGIBLE : Yes

WORK ARRANGEMENT: Hybrid

LOCATION : San Francisco, CA

SALARY RANGE: $70,000-$85,000

APPLICATION DEADLINE: Open Until Filled

Founded in San Francisco in 1902, the LightHouse's purpose is to promote the independence, equality and self-reliance of people who are blind or visually impaired. The LightHouse is currently in a period of growth, increasing our capacity to serve more low-vision and blind clients.

*Blind/visually impaired strongly encouraged to apply.

*Please note the terms and conditions of this position may be subject to change, once a Union Collective Bargaining Agreement is in place.

OVERVIEW :

The Accessible User Experience (AUX) Specialist is a key, full time position at LightHouse for the Blind and Visually Impaired (LightHouse) in San Francisco. The AUX Specialist reports to the Director of AUX. We are seeking a passionate and experienced AUX Specialist to support our efforts in ensuring that technology and digital experiences are accessible to individuals who are blind or low vision. The AUX Specialist will play a crucial role in advocating for and advancing accessibility standards/practices and partnering with organizations to improve the accessibility of their products/services in both the nonprofit and for-profit sectors and the broader community. This position will involve supporting accessibility/usability testing initiatives, UX research studies, and accessible UX trainings, along with collaborating with stakeholders and supporting strong relationships with corporate companies to promote accessibility best practices.

QUALIFICATIONS:

• A bachelor's degree in a related field (e.g., accessibility studies, computer science, human-computer interaction, UX design, etc), or a minimum of 2 years of experience in accessibility advocacy and accessibility testing for websites and apps on both computer desktops and mobile devices.
• Extensive experience using assistive technologies is required (JAWS, NVDA, VoiceOver, Zoom/Magnification, etc.)
• Experience with accessibility testing tools is strongly preferred, such as Deque axe Tools, IBM Equal Access, Level Access tools (Access Engine), Fable AUS, WAVE, etc.
• Strong knowledge of accessibility standards and accessible UX design principles, including WCAG, Section 508, and ARIA.
• Strong project management and organization
• Excellent verbal/written communication skills and presentation abilities.
• Passion for promoting inclusivity and accessibility.
• Experience with accessibility-focused user research studies (preferred).

JOB ACCOUNTABILITIES:

1. Accessible UX Testing & UX Research:

• • Conduct accessibility/usability assessments and usability walk-throughs of websites, applications, digital content, and hardware products.
  • Provide recommendations to partners on accessibility standards, such as WCAG (Web Content Accessibility Guidelines) and UX design principles.
  • Communicate with a database of accessibility/usability "trusted testers" that can be deployed to support AUX projects with partners, such as user testing and UX research studies.

2. Reporting on AUX Testing and UX Research

• • Support the Director of AUX with compiling reports and documenting results from accessibility/usability testing and UX research studies.
  • Co-present the results with the Director of AUX during virtual and in-person meetings with partners.

3. Stakeholder Collaboration:

• • Collaborate with developers, UX designers, UX researchers, content creators, and other stakeholders at partner companies to help implement accessibility improvements.
  • Support the Director of AUX with sharing guidance and recommendations to internal and external teams on accessibility best practices.

4. Advocacy and Outreach:

• • Support the Director of AUX with promoting LH's Accessible UX Services and advocating for accessible UX solutions in the nonprofit sector and beyond.

PHYSICAL REQUIREMENTS:

• Ability to carry or transport 20lbs
• Sit at a desk and perform computer-intensive work for long periods of time
• Operate standard office equipment
• Travel independently as needed

WORKING CONDITIONS:

LightHouse is an equal opportunity employer. LightHouse policy and the law prohibit discrimination and harassment based on an individual's race, ancestry, religion or religious creed (including religious dress and grooming practices), color, age (40 and over), sex, gender, sexual orientation, gender identity or expression, genetic information, national origin (including language use restrictions), marital status, medical condition (including cancer and genetic characteristics), physical or mental disability (including HIV and AIDS), military or veteran status, pregnancy, childbirth, breastfeeding and related medical conditions, denial of Family and Medical Care leave, height and weight, or any other classification protected by federal, state, or local laws, regulations, or ordinances. Our policy and the law prohibit co-workers, third parties, supervisors, and managers from engaging in such conduct.

LightHouse personnel are employed on an at-will basis. Employment at-will means that the employment relationship may be terminated, with or without cause and with or without advance notice at any time by the employee or the Agency.

We strive to maintain a scent-free environment and a drug-free workplace. Employees are expected to behave in accordance with these objectives.

All employees at LightHouse are hired for an indefinite and unspecified duration and consequently, no employee is guaranteed employment for a specified length of time. Employment is at the mutual consent of the employee and LightHouse. Accordingly, either the employee or LightHouse can terminate the employment relationship at any time, with or without cause ("employment at will").

HOW TO APPLY:

Please submit a cover letter and resume as Word attachments (no. PDFs please), along with the completed employment application (downloads in a Word document), to HR@lighthouse-sf.org, including the job title in the subject line.

To fill out the application, please enable editing in the document. We will not consider videos or hyperlinks to online profiles. Due to time constraints, we will only respond to complete submissions in which there is serious interest, thanks for your understanding.