This is a hybrid-remote position that requires current residency near Iowa City, Iowa with availability to travel in support of our locations from Quad Cities, IA to Lincoln, NE.

With over a decade of experience providing quality autism therapy services in the Midwest, Lighthouse Autism Center brings together compassionate care and clinical excellence to support children and families with autism. If you're a local resident who offers a successful record in a customer service, customer success, or marketing capacity this may be your ideal career opportunity. Our Family Outreach Coordinator serves as the first contact for families and agencies inquiring about autism support services from Lighthouse. Provides information and resources to potential and enrolling families; liaison between potential new families and the Lighthouse team. Responsible for ensuring centers meet expectations with enrolling children in multiple service lines.

What we bring:

• Benefits that start on day one: health, dental, and vision insurance; $20,000 life insurance coverage at no cost to you; Employee Assistance Program (EAP); Employee Referral Bonus program
• Generous time off: 3 weeks earned Paid Time Off (PTO); Holiday Pay - 8 days per year; Paid parental leave
• Matching 401k after 30 days of employment
• A supportive work environment that is dedicated to making a difference in the lives of children with autism
• Pay rate is up to $23.00 per hour for qualified candidate

What you bring:

• Current resident of Iowa and available for travel to support Iowa and Nebraska locations
• Degree from accredited university in communication, marketing, or similar
• 3 years or more of proven success in customer relations
• Professional level verbal, written, communication skills
• Competent in technology including Microsoft Office
• MOS certifications is a plus
• Fluent in the spoken and written language of English
• Flexible, creative, and excellent time management skills
• Highly organized and detail oriented
• Patient, compassionate, and ability to overcome adversity
• Valid driver's license, reliable transportation with active auto insurance (occasional travel is required)

Some of what you'll do:

• Maintain initial point of contact for all families inquiring about Applied Behavior Analysis, Diagnostic Evaluations, and Parent Training services by answering calls, emails, and fax referrals
• Keep up to date, detailed, and accurate customer information in CRM as new families move through the intake and enrollment process.
• Responsible for staying in contact with families from beginning to the end of intake and enrollment. Welcoming and encouraging to families during all interactions.
• Actively participate in weekly intake meetings; be prepared with information for each family.
• Handle client conflicts and challenging situations in a respectful, professional manner by being reassuring and empathetic.
• Participate in community events and expos. Plan Lighthouse events and conference registrations.
• Support additional office duties as needed.