Lift, Inc. is Central Pennsylvania’s exclusive material handling dealer for Toyota and Crown Forklift Trucks. We are a full-service material handling supplier; specializing in equipment sales and service, warehouse products, and fleet management. Starting as a forklift service company, we have evolved into a trusted partner for our warehousing and distribution customers across Central Pennsylvania.

LIFT, INC. OFFERS AN EXCELLENT COMPENSATION AND BENEFIT PLAN INCLUDING:

• 100% Employee Owned Company
• Competitive salary
• Medical, dental and vision insurance plans
• 100% company paid short term and long-term disability coverage
• 401(k) Plan with company match
• Company paid life insurance with optional additional coverage
• Paid holidays and Paid Time Off (PTO)
• Professional work environment

Service Advisor

We have an exciting opportunity for a Service Advisor out of our Reading Tractor and Equipment branch. The Service Advisor will coordinate the day-to-day activities of Shop and Road Technicians. In addition, this individual will work with customers to resolve service-related inquiries or concerns. This position will also track and manage service department efficiency, initiating ways to make improvements, implementing cost savings initiatives.

Job Responsibilities:

• Work in multiple in-house and third-party computer systems (Kubota Link, Service IT, ERP system) to gather, process, and edit information, monitoring productivity and closing work orders.
• Work directly with technicians to maximize efficiency and improve productivity within their first two years of employment.
• Ensure work orders flow through the department staff. Evaluate accuracy for billing and audit for billing readiness.
• Evaluate various reports regarding department metrics (overtime, work in progress, revenue trends, etc.) as well as quarterly reports for customers or potential accounts.
• Respond to customer concerns or complaints with urgency regarding invoices or services rendered.
• Create and maintain a system to track company supplied tools, PPE, uniforms, and equipment provided for the Service department.
• Monitor the fleet maintenance schedule and initiate appropriate service.
• Work with Branch Manager, Parts Manager, and sales team, participate in strategy meetings.
• Assist Management team as needed on miscellaneous tasks and projects.
• All other duties as assigned.

Job Qualifications:

Required:

• High School Diploma or general education degree (GED).
• Two (2) years of related experience.
• Computer skills using Microsoft products including Word and Excel.
• Valid Driver’s License in good standing.
• Exceptional written and verbal communication skills.
• Ability to effectively present information and respond to managers, co-workers, clients, and the public.
• Ability to apply concepts such as fractions, percentages, ratios, and proportions to practical situations.
• Ability to solve practical problems and deal with a variety of concrete variables in situations where only limited standardization exists.
• Ability to interpret a variety of instructions furnished in written, oral or schedule form.
• Strong relationship building and communication skills.
• Ability to work independently or as part of a team on a variety of tasks.

Preferred:

• Two (2) years of college or equivalent training
• Two (2) years of leadership experience in automotive or equipment industry

Job Type: Full-time

Benefits:

• 401(k)
• 401(k) matching
• Dental insurance
• Employee discount
• Flexible spending account
• Health insurance
• Health savings account
• Life insurance
• Paid time off
• Vision insurance

Day range:

• Monday to Friday

Shift:

• 8 hour shift

Education:

• High school or equivalent (Required)

Experience:

• Microsoft Office: 2 years (Required)
• Reporting: 1 year (Preferred)
• Analysis: 1 year (Preferred)

License/Certification:

• Driver's License (Preferred)

Work Location: On the road