General Summary:

Under the direction of the Executive Director, Access & Crisis Services, the Director, Crisis Services is responsible for providing 24-hour management of LifeWays' array of crisis services that include: pre-screening for inpatient placement, crisis intervention and diversion, crisis hotline, 23-hour living room, mobile crisis services, Intensive Crisis Stabilization Services (ICSS) for children, and crisis residential services. The Director, Crisis Services provides effective leadership to the clinical staff, maintains knowledge of the organization, contract and accreditation requirements and standards and directs all activities in accordance with State and Federal regulations while incorporating LifeWays' mission, vision and values into all decision-making processes.

Essential Functions:

• Responsible for day-to-day supervision, counseling, and discipline of direct staff according to procedure. Also responsible for performance evaluations, initial 90-day period for (direct report) new employees and annual thereafter.
• Supervises all department supervisors/direct reports and maintains supervisory authority over personnel assigned to the departments.
• Oversight of treatment team processes for individuals receiving inpatient treatment, participates in discharge planning, and coordinates aftercare appointments, including same-day Intake Assessments for Henry Ford Jackson, Hillsdale Hospital, and LifeWays' Crisis Residential Unit for those not currently open to services.
• Supervises department personnel responsible to develop, implement, and maintain tracking mechanisms associated with inpatient admission and coordination of discharge planning, as well as Crisis Residential Unit admission and coordination of discharge planning.
• Oversight of staff coordination with hospital and crisis residential leadership for all post-Acute Services coordinated needs, to include access to services, supports, and care.
• Oversight of recidivism case review.
• Manages programs within allocated budgetary parameters and collaborates in the development of the fiscal budget.
• Fosters a culture that embodies LifeWays' values of Exceptional Service, Person-Centered Care, Innovation, Integrity, Strategic Partnerships, and Compassion.
• Coordinates with other leaders which includes all program/department directors/supervisors and the Executive Leadership Team.
• Meets strategic planning, goals, objectives, and key performance indicators (KPIs) for the department.
• Provides input on department policies and procedures on an ongoing basis.
• Provides oversight of departmental processes in conjunction with Executive Director
• Ensures programs are in compliance with all applicable laws and regulations and keeps informed about changes in laws and regulations.
• Collects, analyzes, and maintains data on program operations, staff performance, and key results.
• Provides ongoing review of effectiveness, efficiency, satisfaction, and accessibility of program.
• Manages critical crisis situations that exceed the scope of staff and supervisors.
• Monitors capacity, utilization, and staffing levels to provide ongoing quality care to consumers.
• Ensures staff competency and uniformity through regular supervision and team meetings.
• Responsible for ensuring documentation of all information regarding consumer treatment in electronic medical record and reviewing documentation of supervised staff to ensure accuracy, timelessness, and clinical appropriateness.
• Maintains regular and predictable attendance.

Required Education/Licensure/Certification:

• Master's degree in Social Work, Counseling, Family & Marriage Therapy or Doctorate in Psychology.
• Appropriate full licensure with the State of Michigan.

Preferred Education/Licensure/Certification:

• Certified Advanced Alcohol and Drug Counselor (CAADC)
• Certification in Licensing Supervision training course which includes standards of practice.
• Board certified in respective field of counseling through the National Board of Certified Counselors (NBCC), or completion of Clinical Advanced Practice Specialty Credentials identified through National Association of Social Workers (NASW).