Description

Supervise daily operations of the department by coordinating staff for timely transport of blood and blood products, as well as correspondence and basic supplies to hospitals. Provide logistical support to satellite donor centers and mobile donation sites. Performs or participates in validations, training of staff, process reviews, and inventory control/stock rotations. Account supervisor for local hospital customers, maintaining and building relationships, ensuring customer service needs are achieved.

ESSENTIAL DUTIES AND RESPONSIBILITIES include the following. Other duties may be assigned.

1. Works with customer and blood center staff, utilizing clear and comprehensive communication to determine customer requirements ensuring a high level of service is provided.

2. Coordinates with production management and inventory coordinator to ensure that blood supply meets customer blood product needs.

3. Proactively negotiates the purchase of components as dictated by inventory and usage at the most reasonable price with appropriate approval.

4. Ensures proper storage, packaging, and transportation of all components, derivatives, and resale products.

5. Ensures all documents and records are accurately maintained and reviewed IAW documentation policy.

6. Participates in hiring and evaluating employees’ performance. Counsels, coaches, and disciplines employees in a timely manner.

7. Oversees the training of personnel in compliance with all SOPs, enforces adherence to them, and maintains training documentation.

8. Utilizes staff, equipment, and other resources in an efficient and cost effective manner.

9. Participates in and ensures validation of SOPs, software, and equipment prior to use.

10. Manages employee work schedules to ensure adequate coverage exists to meet production and customer service needs.

11. Apportions and prioritizes high demand products based on customer need.

12. Responsible for managing customer accounts and relationships with particular customers.

13. Ensures subordinates provide excellent customer service to internal and external customers alike.

14. Investigates errors/accidents and provides suggested corrective actions.

15. Resolves problems relating to employee disputes and customer dissatisfaction.

COMPLEXITY:

Work includes various duties involving different processes and methods. Decisions on what needs to be done frequently require analysis of the situation, and chosen course of action is based on results of analysis, procedural requirements, data, etc.. . Work will often include varied duties, and will require prioritization and multitasking. Decisions by the employee as to what needs to be done include assessment of unusual circumstances, variations in approach, and incomplete or conflicting data.

NATURE AND EXTENT OF SUPERVISION PROVIDED TO THE POSITION:

The supervisor makes assignments by defining objectives, priorities and deadlines, assisting the employee with unusual situations with no clear precedents. Completed work is evaluated for soundness, appropriateness, and conformity to policy. Methods used by the employee are not reviewed in detail.

Qualifications

To perform this job successfully, each essential duty (as identified above) must be performed satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or ability required.

SUPERVISORY KNOWLEDGE, SKILLS & ABILITIES

1. Ability to identify needed changes in procedures, practices, goals, direction, or structure of the department and/or organization, and to promote and implement these changes effectively in a timely manner.

2. Ability to ensure that departmental budgets are followed and objectives are met by establishing a process to effectively monitor resources and progress.

3. Ability to work with others to achieve departmental and/or organizational goals and objectives.

4. Ability to empower employees to utilize their abilities and talents effectively.

5. Ability to work effectively to improve the skills of employees by providing clear behaviorally, specific and helpful performance feedback, by effective coaching and mentoring, and by providing helpful departmental experiences and opportunities.

6. Ability to use power of one’s position in an effective and appropriate way to enforce rules, to confront others about performance problems, to set boundaries for others’ behavior, and to direct others in the performance of their job.

7. Demonstrates a positive attitude towards one’s work or job and the organization’s goals.

8. Ability to act honestly and with integrity, showing respect for laws, the rights of others, and the LifeStream mission and value statements.

9. Ability to adapt to various situations, to work effectively with a variety of individuals and groups, to understand and appreciate different and opposing perspectives of an issue, and to adapt one’s approach as the requirements of the situation change.

10. Ability to change within the company/organization or to change job requirements.

11. Ability to motivate employees individually or in groups, by actions such as encouraging people, giving credit or recognition, creating symbols of group identity, and using group meetings or speeches to inspire others and instill pride in the work unit or organization.

12. Evaluates in advance the impact of words or actions and selects the approach most likely to have the desired effect on the individual or group in question.

13. Carefully times actions to increase effectiveness and asks questions to make sure others understand.

14. Shows confidence in one’s own capability to accomplish a task and selects an effective approach to a task or problem and willingness to exercise and trust one’s own independent judgment.

15. Ability to develop a plan for the future, either for an organization or for a large group within it, to articulate that plan clearly and powerfully, and to hold to that plan, with the result that the vision becomes a reality in significant ways.

16. Ability to transfer thoughts, ideas, and concepts into writing.

17. Retains subject matter expertise in their field or profession.

18. Ability to problem solve issues involving customer service, staff performance, budget discrepancies, and etc.

19. Ability to perform root cause analysis on errors and incidents to prevent future occurrences.

20. Good management skills in order to supervise personnel and solve personnel issues, and to effectively evaluate, motivate, and counsel employees.

21. Good training skills and ability to enforce training in compliance with SOPs.

GENERAL KNOWLEDGE, SKILLS, & ABILITIES:

1. Ability to communicate.

2. Ability to conduct oneself with maturity, tactfulness and professionalism.

3. Ability to determine priorities.

4. Ability to display fairness and objectivity.

5. Ability to effectively lead and organize team members.

6. Ability to follow instructions.

7. Ability to handle multiple tasks simultaneously.

8. Ability to maintain confidentiality.

9. Ability to read, understand and follow procedures.

10. Ability to type at least 30 words per minute.

11. Good computer skills

EDUCATION:

High School Diploma or GED required. Bachelor’s degree in Logistics, Supply Chain Management, or related field preferred. Related experience in logistics, transportation, warehouse and distribution may be substituted for higher education.

EXPERIENCE:

A minimum of five years experience in: professional driving, inventory management, and/or customer call center all in a team-based environment. Experience as a supervisor or lead is highly desirable.

CERTIFICATES, LICENSES, ETC.

Valid California drivers’ license.

PHYSICAL DEMANDS:

Ability to lift 40 pounds required. Refer to ADA checklist attached for further physical demands.

WORK ENVIRONMENT:

This position works in laboratory environments with high health and safety risks.