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Financial Consultant I
Department: Retail Banking
Reports To: Financial Consultant II-Lead
Supervises: Day to day deposit activities with customers
Job Description:
Creates the optimum experience in all customer and consumer interactions. Consults with customers, recommending products and services to meet immediate needs and long-term goals. Solicits new business and proactively provides or refers financial products and services. Actively participates and interacts with other team members.
Primary Job Functions may include:
· Bears primary responsibility to model and create an exceptional customer experience.
· Solicits and originates deposit products. Refers Loans, Insurance and Investments to appropriate team members. Focuses the resources of the company to build total customer relationships using banking, insurance, and investment services as well as complementary products offered by third party vendors. Manages all customer relationships to increase total wallet share.
· Communicates and demonstrates excellence in customer service, going the extra mile to exceed customer expectations.
· Consistently uses technology tools to support the customer relationship and record activities.
· Is knowledgeable of and adheres to bank policies and procedures in all activities while observing all authoritative limits and regulatory responsibilities.
· Is flexible in work scheduling as requested.
· Completes documentation, correctly and efficiently.
· Primarily responsible for helping customers process transactions.
· Assists with other responsibilities as directed by the Retail Bank manager, Market President, and/or Chief Banking Officer.
Minimum Qualifications:
· High school diploma or equivalent.
· Experience in the customer service industry.
· Excellent oral and written communication skills.
· Ability to develop knowledge in a wide range of financial products.
· Good judgment, interpersonal and intuitive skills.
· Must have business development skills and enjoy soliciting new business.
· Exhibits proactive, engaging, and high energy traits.
Employees are expected to perform other duties as assigned and directed by management and to adhere to all company and compliance policies and procedures, including the Bank Secrecy Act. Job description and duties may be modified when deemed appropriate by management.
Job Type: Full-time
Pay: From $17.00 per hour
Benefits:
Weekly schedule:
Work setting:
People with a criminal record are encouraged to apply
Work Location: In person
Full Time
$50k-73k (estimate)
05/19/2023
04/29/2024
golifestore.com
WEST JEFFERSON, NC
100 - 200
1939
ROBERT E WASHBURN
$10M - $50M
We offer a full menu of financial services including banking and insurance. Were locally owned and based in the mountains of North Carolina. LifeStore is recognized as a strong community partner, receiving the Governors Award for Volunteerism in 2016. The LifeStore name simply means that we want to provide you with financial services throughout your life. Our employees take pride in offering outstanding customer service. Its all about relationships. We believe people still like to be called by name and enjoy personal service. We invite you to check out our extended hours and our electronic ser...vices to make banking easier. We welcome the opportunity to talk with you about the LifeStore Difference and invite you to Come Home To LifeStore.
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