Overview

LifeLong Medical Care has an exciting opportunity for a Triage Registered Nurse to join our multidisciplinary team to provide patient care via telephone triage and our electronic health record. The ideal candidate must have a commitment to providing high quality primary care for complex patients, dedicated to building a collaborative team model of care, ideally experience working with Covid-19 related care and an interest in serving a diverse patient population. Communication is a key component of a triage nurse's job. In addition to talking with patients who may be experiencing a medical emergency, triage nurses relay patients' conditions to other medical personnel, including doctors and nurses, and provide information to patients.

This position is represented by SEIU-UHW. Salaries and benefits are set by a collective bargaining agreement (CBA), and an employee in this position must remain a member in good standing of SEIU-UHW, as defined in the CBA.

About us:

As a Federally Qualified Health Center in Northern California with over 45 years of dedicated service to the community, LifeLong serves over 66,000 patients in the East Bay Area's socio-economically underserved regions. We provide medical, dental, behavioral health, and school-based services at more than 15 primary care sites across Oakland, Berkeley, and West Contra Costa County. From opening a residential respite program for homeless persons discharged from hospital to offering free COVID testing to the community, we are innovative and responsive to our times' social and medical needs. We provide an inclusive workplace that promotes and values diversity and with which our patients can identify. To this end, we seek candidates who reflect the diversity of the East Bay communities we serve.

LifeLong Medical Care is an equal opportunity employer. We strongly encourage applications from women, people of color, and bilingual and bicultural individuals and members of the lesbian, gay, bisexual, and transgender communities. Applicants shall not be discriminated against because of race, religion, sex, national origin, ethnicity, age, disability, political affiliation, sexual orientation, gender identity, color, marital status, or medical condition. Reasonable accommodation will be made so that qualified disabled applicants may participate in the application process. If you seek accommodation, please advise in writing at the time you apply.

Benefits:

We offer a competitive annual pay range of $82,000-$93,000 depending on years licensed, and excellent benefits, including medical, dental, vision (including dependent and domestic partner coverage), generous leave benefits including nine paid holidays, Flexible Spending Accounts, 403(b) retirement savings plan, and commuter benefits. 

Mandatory COVID-19 Vaccine Policy:

In accordance with LifeLong Medical Care's commitment to provide and maintain a workplace that is free of known hazards, we have adopted a Mandatory COVID-19 Vaccine Policy to safeguard the health of our employees and their families; our patients and visitors; and the community at large from infectious diseases, that vaccinations may reduce. This policy will comply with all applicable laws and is based on guidance from the Centers for Disease Control and Order of the California State Public Health Officer. Unless a reasonable medical or religious accommodation is approved, all employees must receive COVID-19 vaccinations.

Responsibilities

• Ability to make quick decisions, multitask and handle stress; strong written and verbal communication skills; ability to work as part of a team; interpersonal skills; compassion.
• Participate in the coordinated care for patients seeking care via telephone and MyChart messages
• Follow up with patients and ensure communication with the primary care team.
• Coordinates with Care Transitions team for all hospitalized patients to ensure timely follow-up and return to primary care.
• Uses clinician-approved standardized procedures to order labs and preventive screenings and refill routine medications.
• Coordinates care closely with other team members to identify patient self-care goals and ensure that medical and psychosocial needs are met.
• Acts as a resource for support staff.
• Facilitates follow-up care as needed.

Qualifications

• Current, unencumbered license to practice as a Registered Nurse in California.
• Ability to effectively coordinate care with triage assistants and other support staff, encourage and nurture development and growth, to build a solid and productive team.
• Strong organizational, administrative, and problem-solving skills and flexible and adaptive to change.
• Ability to effectively present information to other team members.
• Ability to seek direction/approval on essential matters, yet work independently with little onsite supervision, using professional judgment and diplomacy.
• Work in a team-oriented environment with several professionals with different work styles and support needs.
• Excellent interpersonal, verbal, and written skills.
• Conduct oneself in internal and external settings in a way that reflects positively on LifeLong Medical Care as an organization of professional, confident, and empathetic staff.

Job Requirements

• Associates or bachelor’s degree in Nursing
• Current and valid California Registered Nurse license and BLS
• Proficient in Microsoft office suite 
• Electronic health records, EPIC preferred
• New Grad welcome
• Ideally Bilingual in Spanish
• Ideally holds a California Public Health certification