Front Office Coordinator / Scheduler (FO4)

Company Overview
We are a behavioral health private practice with our local office located in Westerville. We work with clients locally as well as from our other Ohio locations. We are growing, but we are not one of the impersonal corporate giants - we always put our clients and team first. We are focused on providing compassionate and effective behavioral health therapy to individuals, couples, and families. Our therapists, who are all Masters degree licensed clinicians plus special certifications, provide expertise and specialized treatment to our clients. And our office team provides a consistent, supportive, and hassle-free experience from start to finish. Together, everyone at LifeGuide Health shares the culture of taking care of our clients.

Position Overview
We are expanding and seeking a dedicated Front Office Coordinator / Scheduler to join our team. The position is in our Westerville office. This important position requires a candidate with a strong commitment to responsibility, professionalism, and a strong focus on client-centered services. Solid experience in healthcare operations and/or private practice is a strong plus. We are an organized, quick-learning, yet friendly work culture and are looking for a similar-minded candidate to compliment our team.

• Schedule: This position has a 4 day workweek typically Mon/Tues/Wed/Thur. Occasionally, different days may be needed. Currently, 2 of the 4 days start no later than 8:30am and finish at 6:15pm, and the other 2 days start no later than 9:30am and finish at 8:15pm. Occasionally, different hours may be required to support client appointments or team operations. Total weekly hours are typically approx 37-39 hours.

Key Responsibilities
The position’s key responsibilities include:

• Client scheduling/rescheduling (via phone and in-person), client check-in/out
• Client communication including in-bound/out-bound calls and email
• Managing appointment cancellations / no-shows, and wait-list maintenance
• Daily healthcare office operations; appointment verification / reminders, chart management, provider coordination, office facility management
• Coordinate client forms, e-submittals, information processing
• Internal communication
• Daily and weekly workflows
• Daily and weekly office responsibilities

Requirements

• A clear record of delivering high-quality customer service and excellent communication.
• Mandatory 5 yrs minimum experience using Windows in a work/business environment.
• Mandatory 5 yrs minimum experience using Excel in a work/business environment.
• Associate or Bachelors degree.
• A provable record of attention to detail.
• Proactive problem-solving, while working independently or as part of a team.
• Ability to learn quickly, adapt, and contribute.
• A strong sense of ownership for one’s work is essential to success in this position.
• Recommended 3 to 5 years of direct experience in healthcare office operations, with a significant focus on healthcare scheduling.
• Note: This position *does not* require collecting client vitals, blood samples, etc.

Position Details

Employment Type: Full-time, Hourly, non-exempt, W-2.
Location: This position is office-based, in Westerville. Candidates should have their own transportation and live reasonably nearby.
Note: Our healthcare offices and building are smoke-free and fragrance-free.
Application Process: Please submit your resume and specific information about your experience and qualifications.

Join our team and become part of a dynamic and growing company.

Job Type: Full-time

Pay: $22.00 - $24.40 per hour

Expected hours: 36 – 40 per week

Benefits:

• Paid time off

Healthcare setting:

• Private practice

Schedule:

• 10 hour shift
• 4x10
• 8 hour shift

Application Question(s):

• Are you fully vaccinated against COVID-19, and willing to test if having symptoms?

Education:

• Associate (Required)

Experience:

• EHR systems: 3 years (Preferred)
• Office Administration: 5 years (Required)
• Windows: 5 years (Required)
• Microsoft Excel: 5 years (Required)
• Healthcare Scheduling: 3 years (Preferred)

Ability to Commute:

• Westerville, OH 43082 (Required)

Ability to Relocate:

• Westerville, OH 43082: Relocate before starting work (Required)

Work Location: In person