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** Front Desk Attendant- Annen Woods (Part-Time)**
**Job Category****:** Administrative Staff **Requisition Number****:** DESKA002739 Showing 1 location **Job Details**
**Description**
**General Scope of Work:**
* Greet visitors to the building in a professional and friendly manner.
* Create an organized and inviting front desk space.
* Help owners who require assistance between the front entrance driveway and the lobby.
* Assist residents, when help is needed, in unloading packages from their car and carrying them into lobby.
* Escort owners and guests to their cars after dark, upon request.
* Keep the desk and bathroom organized and fully stocked of all supplies.
* Deliver newspapers.
* Deliver UPS, FED EX, USPS, and Amazon packages during the daily shift change (3:30 to 4 pm), and as time and other job duties permit. For all other deliveries, including food, call the owner to inform them that the delivery person is on his/her way to the unit with the delivery. If the owner does not answer, leave a voicemail message notifying them that they have a package at the desk.
* Act as the point of contact for all contractors in order to monitor deliveries and accessibility to the building.
* Log all activity of contractors and vendors into the logbook (date, time of arrival, and time of departure).
* Log all visitors and caregivers into logbook (date and time of arrival).
* Forward the front desk phone to the cell phone and carry the cell phone, whenever leaving the front desk.
* Document in the logbook the reason for leaving the front desk for more than 30 minutes.
* Monitor security video device to ensure a safe environment for residents.
* Notify the Property Manager when:
there are maintenance issues that need to be addressed;
contractors/vendors, who are working for Condo 5, provide status information about their work;
there is a change to the staff schedule, including but not limited to switching shifts, calling off, late arrival, or early departure.
* Check, at the end of the night shift, all exterior doors to make sure everything is locked and secure.
* Adhere to the Elevator Pad Protocol and any other protocols as approved by the Board.
* Call 911 or the appropriate authorities in the event of an emergency. Inform the Property Manager as well as the Condominium President or VP.
* Keep the privileged health status of unit owners and staff confidential.
* Check the FDS online calendar at the beginning of a shift. Follow up as appropriate.
* Check the FDS email account on a regular basis. Follow up as appropriate.
* Post contractor and vender work, move in/out, schedule changes, and other relevant information on the FDS online calendar as requested by the Property Manager and/or Condo Board President or VP, or in accordance with established procedures. (This applies to full-time staff only.)
* Enter requests from unit owners in the logbook and communicate them to the Property Manager and/or Condominium President or VP.
* Perform additional job-related projects as assigned by the Property Manager and/or Condominium President or VP.
**Qualifications:**
* Strong communication skills, both verbal and written, are necessary.
* Excellent customer service skills with a high attention to detail.
* Ability to prioritize workload based on daily requirements and owners needs.
* Aptitude to work independently as well as part of a team.
* Positive attitude and team-oriented.
* Ability to function in a changing environment.
**Education:**
**Required**
High School or better
**Skills**
**Required**
**Prioritizing tasks** *Novice* **Effective listening skills** *Novice* **Handling complaints** *Novice* **Customer service** *Intermediate* **Attention to detail** *Intermediate* **Clerical work and tasks** *Some Knowledge* **Flexibility****:** Inspired to perform well when granted the ability to set your own schedule and goals **Education**
**Experience**
Part Time
$44k-57k (estimate)
04/26/2024
05/11/2024