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Life Science Logistics LLC is Hiring a Client Services Manager Near Dallas, TX
JOB SUMMARY:
The Client Services Manager position is responsible for building relationships with our team of Customer Care (CC) and Control Tower (CT) Representatives. The Manager oversees the day-to-day operations of both teams.
RESPONSIBILITIES:
- Take Ownership of the Client Services Operation
- Responsible for the hiring and development of all supervisors and associates while maintaining high standards and client focus
- Devise, implement, and maintain processes to support high levels of accuracy for manual tasks
- Answer detailed questions related to all products, special promotions, service claims, and system features available to clients
- Coach and mentor staff to drive high-performance
- Manage team to meet or exceed established KPIs across CC and CT
- Publish and ensure adherence to schedules which includes an on-call 24/7 support structure
- successfully deliver special projects on time
- Effectively manage and prioritize work
- Participate in meetings relating to new clients, products and services to aid in portfolio growth
- Participate in new product rollout; e.g. forms, script writing, internal testing, procedures, implementation, and ongoing client support
- Continually assess existing infrastructure (people, process, systems, and data) for improvement areas
- Use information available to make data-driven decisions whenever possible
- Document, train, support and troubleshoot all escalated client issues
- Support client, regulatory, and internal audits
- Approve employee expense reports and ensure team is staying within the defined budget
- Other duties as assigned
QUALIFICATIONS AND JOB SPECIFICATIONS:
- Bachelor Degree preferred, not required
- Experience in a healthcare 3PL environment preferred
- Five years of leadership experience required
- Knowledge of Microsoft Word, Outlook and Excel
- Bilingual (English/Spanish) is a plus – not required
- Needs to be Resourceful in meeting team goals
- Must have a ‘can do’ attitude and a great sense of Teamwork. LifeScience Logistics associates are enthusiastic and passionate about serving our clients.
- Have a passion for providing outstanding Client Services
- Good decision making skills
- Proactive resource management
- Able to execute duties with minimum supervision in a fast-paced, deadline-driven, monitored environment
- Demonstration of the following:
- Impeccable communication skills
- Ability to conduct appropriate research as needed
- Strong presentation skills
- Attention to detail and organization
- Critical thinking
TECHNICAL EXPERTISE:
- Proven understanding of ERP systems
- Retrieve and analyze data via reporting software, Call Center, and ERP systems
- Analyze data from disparate systems
- Intermediate to Advanced Microsoft Office skills: Outlook, Excel (including Pivot Tables), PowerPoint, Internet
- Configure Call Center software and equipment
- Monitor Call Traffic and make adjustments to assignments on the fly
- Communicate swiftly through various communication platforms
- Manage team in Employee Management Software - UKG
- Basic Mathematical skills
ADDITIONAL EMPLOYMENT REQUIREMENTS
- Must be able to successfully pass all preliminary employment requirements (i.e., background check and drug screen).
- Must have a valid driver’s license.
- May travel up to 15%.
PHYSICAL/MENTAL/VISUAL DEMANDS
- Work is light to medium in nature with frequent walking to perform assigned tasks.
- Occasional lifting of 25 lbs. is required.
WORKING CONDITIONS
- Activities occur within a typical office environment.
EQUIPMENT OPERATED
- Equipment: Laptop computer, cell phone, fax machine, copier, and desk phone
- Software: Outlook, Excel, Word and PowerPoint
LifeScience Logistics is an equal opportunity employer that takes affirmative action to employ and advance in employment individuals without regard to race, color, religion, sex, national origin, protected veteran status, disability, sexual orientation or gender identity.
Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
NO AGENCIES PLEASE
Job Summary
Full Time
Transportation
$87k-113k (estimate)
05/01/2024
05/15/2024
lslog.com
Dallas, Texas
200 - 500
Corey Sousa
$10M - $50M
Transportation
Related Companies
About Life Science Logistics LLC
Life Science Logistics offers a wide range of warehouse solutions including distribution, quality assurance, order-to-cash management and regulatory support. They have a cGMP-compliant facility that allows clients to store frozen and refrigerated contents with controlled room temperature.
The job skills required for Client Services Manager include Leadership, Client Service, Presentation, Communication Skills, Microsoft Office, Products and Services, etc. Having related job skills and expertise will give you an advantage when applying to be a Client Services Manager. That makes you unique and can impact how much salary you can get paid. Below are job openings related to skills required by Client Services Manager. Select any job title you are interested in and start to search job requirements.
The following is the career advancement route for Client Services Manager positions, which can be used as a reference in future career path planning. As a Client Services Manager, it can be promoted into senior positions as a Customer Service Senior Manager that are expected to handle more key tasks, people in this role will get a higher salary paid than an ordinary Client Services Manager. You can explore the career advancement for a Client Services Manager below and select your interested title to get hiring information.
If you are interested in becoming a Client Services Manager, you need to understand the job requirements and the detailed related responsibilities. Of course, a good educational background and an applicable major will also help in job hunting. Below are some tips on how to become a Client Services Manager for your reference.
Step 1: Understand the job description and responsibilities of an Accountant.
Quotes from people on Client Services Manager job description and responsibilities
Client services managers are generally responsible for overseeing the activities of client service staff to ensure the needs of customers are met and their problems resolved.
02/16/2022: Shreveport, LA
They also ensure unsatisfied clients are compensated with free services, products, or discounts.
02/28/2022: Tucson, AZ
Client service managers oversee the hiring, orienting, and training of staff for the department.
01/16/2022: Yakima, WA
Their work description also entails supervising and directing the activities of client service employees to ensure they comply with acceptable standards and achieve set objectives.
01/18/2022: Colorado Springs, CO
They develop policies and regulations necessary for ensuring client satisfaction.
03/08/2022: Poughkeepsie, NY
Step 2: Knowing the best tips for becoming an Accountant can help you explore the needs of the position and prepare for the job-related knowledge well ahead of time.
Career tips from people on Client Services Manager jobs
Should be excellent communicators capable of leading a team.
02/21/2022: Utica, NY
Client services manager often consult customer surveys and other types of research to gauge the overall level of client satisfaction and address areas of concern.
02/12/2022: York, PA
As service manager you must be good as overseeing a team of customer service Associate's and ensure they are providing an exceptional client experience.
02/02/2022: Canton, OH
Mastermind creative ways to deliver an exceptional client experience.
02/15/2022: Portland, ME
Candidates should ensure they have all related education, experiences and skills necessary to the client services manager position they are applying for.
02/25/2022: New Haven, CT
Step 3: View the best colleges and universities for Client Services Manager.
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