PC Support Technician

Information Systems

Position Summary:

Provide hands on technical support for all supported applications & hardware technologies. Enter customer issues into tracking system. Resolve customer issues and close ticket or escalate to appropriate individual or group. Address moderately complex to complex issues. Configure and install new hardware and applications. Responsible for desktop patching, implementing whitelisted applications, account management, USB key approvals, & testing of new software. Previous healthcare experience preferred. This position could be hands on support, phone support or combination of both. This is dependent on chosen applicant’s abilities.

Responsibilities:

• Proven ability to build, support, troubleshoot and maintain the following:

• PC Desktops, Notebooks, Tablets
• Microsoft OS (Win7 and Win10)
• Laser and Ink Jet Printers
• All in One Printers
• Document Scanners
• Thin Clients (VDI)
• SCCM Operating System Development
• Knowledge of Apple Devices including Phones, iPads, and Mac Notebooks helpful or willingness to learn these products.

Requirements:

• High school diploma or equivalent.
• 2 years demonstrated work experience of help desk or desktop hardware/software support.
• Proven ability to fix moderate to complex issues related to hardware and software.
• Ability to work independently and in a team environment.
• Position includes being on-call rotation for evenings, weekends, and holidays.
• Must live within 30 minutes from office for on-call rotation.
• Work requires travel within Licking County and may require use of personal vehicle.
• Must be able to lift and move up to 50 lbs.

Licking Memorial Health Systems is an equal opportunity employer and maintains compliance with all state, federal, and local regulations. Licking Memorial Health Systems does not discriminate against applicants because of race, religion, color, sex (including pregnancy, gender identity, and sexual orientation), parental status, national origin, age, disability, family medical history or genetic information, political affiliation, military service, or other non-merit based factors protected by law.