Description

Join Our Team!

We're Lick Honest Ice Creams and have been producing the finest, locally sourced, seasonally inspired ice creams in Austin since 2011! We pride ourselves in serving a quality product with a great experience. We work hard and get rave reviews from media around the country. We are rapidly expanding and looking for outgoing, happy, responsible, and positive individuals who love ice cream as much as we do to join our ice cream shop family!

Position Summary

The role of the Scooper is to ensure that every customer is greeted and served in a friendly, professional, and timely manner. This includes greeting customers, product knowledge, scooping ice cream, processing orders, and maintaining the show quality of the shop. This position may work day shifts or closing shifts.

Minimum Expectations

• Fully support the owners mission and integrity of the brand
• Fully engage in day to day operations primarily in front of house but with considerations of back of house as well (they work together)
• Maintain highest shop and kitchen sanitary and cleanliness levels
• Treat this position as a responsibility and be accountable for any and all actions, decisions made or direction given
• Treat this position as a priority and be excited to be at work
• Treat all guests and co-workers with respect
• Assume positive intent
• Take initiative
• State Food Handlers permit required

Duties and Responsibilities

• Maintain highest standards of cleanliness and order in storefront and kitchen
• Ensure opening and closing procedures are being completed consistently and to the expected standards
• Accurately processing all transactions, cash, credit cards, and gift cards
• Prepare and serve all offered menu items
• Be knowledgeable and enthusiastic about Lick Honest Ice Creams and what makes our ice cream unique, and share this knowledge with customers
• Be able to answer all questions, including where we source our ingredients and how we craft our ice creams
• Identify any customer issues/complaints and take necessary steps to correct them
• Perform all other related duties as requested
• Follow all policies and procedures outlined in the company Policies & Procedures manual

Essential Functions

• Handle public inquiries in a timely and friendly manner
• Maintain a flexible schedule based on shop needs
• Able to communicate clearly and professionally with customers and team members (face-to face or by telephone)
• Able to read and comprehend written material
• Able to stand for shifts lasting up to, but not limited to, 8 hours of time on concrete flooring
• Perform tasks which involve repetitive motion including, but not limited to the use of arms, hands, wrists, back
• Able to use hands to handle, control, or feel objects, tools or controls
• Lift up to 50# of product

Qualifications