5 Client Services Representative (Pharmacy Technician) Jobs in Grapevine, TX
Liberty Software is Hiring a Client Services Representative (Pharmacy Technician) Near Grapevine, TX
Job Description
Liberty Software is seeking a customer service champion and pharmacy professional with an aptitude for solving problems to join our Client Services team as a Client Services Representative . Our Client Services Representatives act as the “Voice of Liberty” to handle incoming questions and provide superior customer service. Often Liberty Software’s pharmacy customers need help with tough questions about insurance adjudication, pricing, compound setup, and issues that require troubleshooting.
Liberty Software caters to a variety of pharmacies’ needs, and therefore is seeking an individual with a broad range of pharmacy knowledge. Liberty Software takes great pride in being set apart for its client relations and support, and expects its Client Services Representatives to strive for stellar service and continuous improvement in every interaction.
This is an in-person position working out of our Grapevine, TX office.
Job Responsibilities Include (but not necessarily limited to):
- Operate as the first point of contact for incoming calls and tickets from pharmacy clients
- Assist with and correct issues that pharmacy customers report
- Escalate calls appropriately to Technical Team or Account Management team when necessary
- Document each phone call and the actions performed in tracking software
- Provide unmatched customer service in every client interaction
Qualifications:
- At least two years of retail pharmacy/pharmacy technician or call center experience required, with three to five years being preferred
- Certified Pharmacy Technician certification a plus
- Independent pharmacy knowledge a plus
- Professional and friendly demeanor is a must
- Demonstrated ability to communicate by phone and email to members at all levels of client organizations - including pharmacy owners, pharmacists, technicians, and clerks
- Proven ability to shift between multiple tasks as needed
- Strong attention to detail
- Strong written and documentation skills are necessary
- Excellent listening and critical thinking skills
- Experience using Liberty Software products (RXQ, BZQ) a plus
- Basic computer skills and comfort learning new software products
- After hours and Saturday shifts occasionally required
Liberty Software offers a comprehensive benefits package starting on a team member's first day:
- 100% paid medical and life Insurance for team members, with option to add dental and vision insurance coverage at no cost
- Option to enroll immediate family members available with Liberty contributing 50% of monthly premium
- Fully vested 401K matching on a pre- or post-tax basis
- Liberty-paid HSA contributions every paycheck
- Generous PTO plan and paid holidays
- Annual tuition reimbursement program and professional certification courses available
- Adoption expense reimbursement program
- Dependent Care FSA availability providing tax savings for qualifying child care expenses
- Counseling resources (including mental health, financial planning, etc.) freely available to all team members and dependents through Optum EAP
- Fully-stocked breakroom
...and much more! Learn more about Liberty Software at www.libertysoftware.com
#ID1 #ZR
Job Summary
Full Time
$36k-45k (estimate)
04/26/2024
05/11/2024
rxq1.com
<25
The following is the career advancement route for Client Services Representative (Pharmacy Technician) positions, which can be used as a reference in future career path planning. As a Client Services Representative (Pharmacy Technician), it can be promoted into senior positions as a Client Service Specialist II that are expected to handle more key tasks, people in this role will get a higher salary paid than an ordinary Client Services Representative (Pharmacy Technician). You can explore the career advancement for a Client Services Representative (Pharmacy Technician) below and select your interested title to get hiring information.
If you are interested in becoming a Client Services Representative, you need to understand the job requirements and the detailed related responsibilities. Of course, a good educational background and an applicable major will also help in job hunting. Below are some tips on how to become a Client Services Representative for your reference.
Step 1: Understand the job description and responsibilities of an Accountant.
Quotes from people on Client Services Representative job description and responsibilities
Providing the clients with product and service knowledge.
02/20/2022: Colorado Springs, CO
The Client Services Representative performs Masterfile maintenance and quality control, facilitates requests supporting audit exams and reviews, ad-hoc regulatory requests and self-testing.
12/29/2021: Roanoke, VA
The Client Services Representative provides various customer service functions that support the patient care units and off-site lab customers.
01/13/2022: Santa Ana, CA
The Client Services Representative reflects the mission, vision, values of NM and adheres to the organization's Code of Ethics and Corporate Compliance Program. Complies with all relevant policies, procedures, guidelines, other regulatory and accreditatio
02/10/2022: Fresno, CA
Planning and making a schedule for the monthly meetings with the clients.
03/01/2022: High Point, NC
Step 2: Knowing the best tips for becoming an Accountant can help you explore the needs of the position and prepare for the job-related knowledge well ahead of time.
Career tips from people on Client Services Representative jobs
A Client Services Representative needs to be familiar with every part of a site.
01/02/2022: Fargo, ND
Representatives who work for utility and telecommunications companies may help customers with service problems, such as outages.
12/22/2021: Elkhart, IN
Review the job description for a Client Services Representative.
01/01/2022: Carson City, NV
The CSR works is to set expectations for both the client and the specialist so that realistic goals are set and achieved.
12/30/2021: Santa Rosa, CA
The representative may be seated at a desk or workstation, or they may be on the phone with clients.
02/17/2022: Knoxville, TN
Step 3: View the best colleges and universities for Client Services Representative.
